1. TLC Monthly Webinar for Tutor Coordinators February 16, 2016 10:00am – 11:00am Tutor and Learner Motivation and Retention

2. Pennsylvania Professional Development System Updates TLC ~ Outstanding Tutor Award nominations PAACE ~ Outstanding Adult Educator nominations Tutor Coordinator session at PAACE conference Tutor conference Date ~ Monday, May 23, 2016, Penn Stater Proposals Registration and fee Tutor and Learner Motivation and Retention Sharing Next webinar March 15, 2016, 10:00 – 11:00 am Careers and Low-level Learners Agenda

3. Pennsylvania Professional Development System Adult Motivation and Retention Tutors and Learners

4. Pennsylvania Professional Development System It is all about …

5. Pennsylvania Professional Development System Relationships!!!!

6. Pennsylvania Professional Development System Support Tutor Learner Communication Relationship Feeling of community Feeling of significance Sense of belonging builds a and

7. Pennsylvania Professional Development System Support Orientation Ongoing training, workshops Learner-centered resources and materials Contact person Networking time Formal or informal Educational Social Build community Monthly, quarterly, etc. Book club Coffee club Potluck meals Preparation and organization Variety Self-confidence Social disapproval Situational barriers Negative attitudes Low personal priority Learner-centered materials Feeling of community Sense of belonging Feeling of significance Tutor Learner

8. Pennsylvania Professional Development System Communication Central contact person Clear expectations Regular contact Clear, concrete guidance Personal communications Reliable “go-to” person Feeling of community Feeling of significance Sense of belonging Tutor Learner

9. Pennsylvania Professional Development System Relationship Welcoming environment Professional Respectful Common goals Tutor and program Learner and tutor Ensure success Support Expectations Appreciation Recognition Praise No judgment Encouraging attitude Expectation of success Personal communications Feeling of community Sense of belonging Feeling of significance Tutor Learner

10. Pennsylvania Professional Development System Adult Learners

11. Pennsylvania Professional Development System Strategies for Retaining Adult Students: The Educationally Disadvantaged. ERIC Digest No. 76 (1988)

12. Pennsylvania Professional Development System Low self-confidence Social disapproval Situational barriers Negative attitudes Low personal priority Five Deterrence Factors

13. Pennsylvania Professional Development System Low self-confidence Orientation Assessment of ability, self-esteem, learning style, motivations and values Five Deterrence Factors

14. Pennsylvania Professional Development System Low self-confidence Orientation Assessment of ability, self-esteem, learning style, motivations and values Realistic goals and expectations Five Deterrence Factors

15. Pennsylvania Professional Development System Social disapproval Emphasize social aspects Provide opportunities for academic and social integration Five Deterrence Factors

16. Pennsylvania Professional Development System Situational barriers Address issues such as child care, transportation, etc. Five Deterrence Factors

17. Pennsylvania Professional Development System Negative attitudes Share success stories Have successful students and tutors reach out Emphasize difference between adult basic education and regular school Five Deterrence Factors

18. Pennsylvania Professional Development System Low personal priority Focus on meeting individual, personal goals Five Deterrence Factors

19. Pennsylvania Professional Development System (AZ) Learner generated newsletter – shared statewide (MO) Personal contact emphasizing flexible schedule, individualized instruction, etc. Key factor “A common thread in much of the literature discussed here is the instructor as a key factor in retention.” Successful Programs

20. Pennsylvania Professional Development System

21. “… ongoing recognition of the volunteer's contribution is critical to sustaining their involvement.” “… you have to motivate them with respect and praise.”

22. Pennsylvania Professional Development System “… Regular investment in building the knowledge and skill base of the volunteer help keep them engaged and effective.”

23. Pennsylvania Professional Development System Suggestions from Peers What do you wish you had known?

24. Pennsylvania Professional Development System From Veteran TCs to New TCs

25. Pennsylvania Professional Development System From Veteran TCs to New TCs Build relationships Ask… “Can you do this?”

26. Pennsylvania Professional Development System From Veteran TCs to New TCs Build relationships “Can you do this?”

27. Pennsylvania Professional Development System From Veteran TCs to New TCs Build relationships “Can you do this?” “Thank you”, “Thank you”, “Thank you”

28. Pennsylvania Professional Development System From Veteran TCs to New TCs Build relationships “Can you do this?” “Thank you”, “Thank you”, “Thank you” Positive marketing

29. Pennsylvania Professional Development System From Veteran TCs to New TCs Build relationships “Can you do this?” “Thank you”, “Thank you”, “Thank you” Positive marketing Good matches

30. Pennsylvania Professional Development System Sharing

31. Pennsylvania Professional Development System Your Turn What works for you? What are your successes? What are your challenges?

32. Pennsylvania Professional Development System Each webinar will allow time to share successes and challenges. What are your successes? What are your challenges? How can you support each other? What support can TLC provide you? Sharing

33. Pennsylvania Professional Development System How to Get the Best from Your Volunteer Work Force, Charity Village, Canadian Fundraiser, February 15, 1995How to Get the Best from Your Volunteer Work Force Strategies for Retaining Adult Students; The Educationally Disadvantaged. ERIC Digest No. 76., http://www.ericdigests.org/pre-929/adult.htmhttp://www.ericdigests.org/pre-929/adult.htm Sustaining Volunteers; Recruiting, Guiding, Motivating and Retaining the Lifeblood of the Organization for Continued Success in Lighthouse Preservation by Jeri Baron Feltner and Dr. Charles E. Feltner, DeTour Reef Light Preservation Society. Great Lakes, Great Lights: Sustainability for a Successful Future Michigan Lighthouse Alliance, Great Lakes Lighthouse Conference, Traverse City, MI, May 22, 2014, http://drlps.com/wp- content/uploads/2013/08/SUSTAINING-VOLUNTEERS-PRES-HANDOUT-5- 20-2014.pdfhttp://drlps.com/wp- content/uploads/2013/08/SUSTAINING-VOLUNTEERS-PRES-HANDOUT-5- 20-2014.pdf Volunteering and Civic Life in America 2015, https://www.volunteeringinamerica.gov/ https://www.volunteeringinamerica.gov/ Resources

34. Thank you! Next Tutor Coordinator Webinar: March 15, 2016, 10:00 – 11:00 am Careers and Low-level Learners

35. Pennsylvania Professional Development System https://www.volunteeringinamerica.gov/

36. Pennsylvania Professional Development System https://www.volunteeringinamerica.gov/