1. A Business Unit of Goulburn Ovens Institute of TAFE

2. Specialist Centre Food Processing

3. MISSION Customer focused training and consultancy solutions that will develop and improve individual, organisation and industry performance

4. Customer THE CUSTOMER IS CENTRAL TO DELIVERY THINKING! 1 2 3 4

5. HORIZON 1 HORIZON 2 HORIZON 3 Focused Client Relationship Development is the Foundation of the ‘Innoven’ strategy GOAL: Develop key relationships to Horizon 3 -Transactional - One off - High cost - Arms length Relationship - One of a number of suppliers - Part of Client Culture - Client drives work - Involved in client strategy development - Low cost Revenue Time and Focus

6. Food Industry Advisory Group Key source for Industry research, relationship building, networking and new product development feedback Representatives: –Tatura Milk –Murray Goulburn –SPC-Ardmona –Nestle –National Foods –Simplot –Kraft –Melbourne University –OTTE –DIIRD –Food Industry ITAB Performance Improvement Model (customised to Food Industry)

7. Delivery Areas Dairy Processing Food Processing Meat Processing OHS/Risk Management Leadership and Management Transport and Logistics Competitive Manufacturing (CMI)

8. process aligns….. Task Best practice Natural rhythm Sequence Performance standards Documentation SOP’s Check sheets Process records Quality Safety Underpinning Knowledge “Good oil” What if’s & Why’s Induction Simplified SOP’s