1. APCO, International Meeting the Challenges Public Safety Communications is clearly a full partner in the effort to resolve every emergency…we are truly, the First, First Responders!

2. APCO Faces the Challenges… Despite the overwhelming public trust and support for 9-1-1 Services across the Nation, we face challenges everyday to our system integrity, operational stability and funding sources while being assigned new tasks, often without consideration of the impact on daily operations.

3. Challenge : Citizen Access to Timely, Accurate Information “Be Ready” Lack of accurate and timely information

4. Timely, Accurate Information Public Safety Communications Center as an information source Some have used 9-1-1 for such inquiries

5. Timely, Accurate Information Demands by the public for such information Early minutes of the chaos

6. Timely, Accurate Information “Stock” emergency messages “reverse 9-1-1”

7. Survivability and Sustainability Public Safety Communications must first survive the incident Redundant and diverse routing TSP

8. Staffing Amidst Disaster Adequate staffing levels Voluntarily arrive for duty “Lock down”

9. Staff Readiness and Family Issues APCO Homeland Security Symposium Series Safety and continued security

10. Emergency Planning and Operations Mutual aid Customer expectations Radio infrastructure

11. Data Transfer Capacity Central Station Alarm Companies Telematic Service Call Centers CAD Service Providers

12. Challenges to New Technologies The citizen’s access: 1.Expanded duty 2.Revenue base 3.Technical standards

13. APCO leads Public Safety The leadership role of APCO Public Safety Communications role

14. APCO Leads … APCO will always work with interested parties to enhance the level of service provided by any of the Public Safety Answering Points (PSAPs) and/or Public Safety Communication Centers across the United States and beyond… For more information, contact: 9-1-1 Services and Communication Center Operations Office of APCO, International Daytona Beach, FL.