1. Stress 79% of workers report that 1995 was on of the most stressful years ever (Dale Carnegie survey) –Work-related issues were the strongest source of stress Not doing the type of work you want was the major source of stress Karoshi (Japanese): “Sudden death by heart attack triggered by overwork” –Japan is high on uncertainty avoidance, thus working hard is one way to reduce uncertainty because the harder you work the more productive your company should be

2. Prentice Hall, 2001Chapter 182 A Model of Stress Potential Sources Consequences Environment: economic uncertainty political uncertainty Organization: Job demands, Resources, change, Difficult boss Individual Factors: Family problems, personality IndividualDifferences: Social support, Personality Psychological: Tension, irritability, anxiety Physiological: Muscular tension, Weakens immune system, cardiovascular disorders Behavioral: Sleep troubles, Absence, substance abuse substance abuse ExperiencedStress

3. Prentice Hall, 2001Chapter 183 Individual Stress Management Management TimeManagementTimeManagement SocialSupportSocialSupportRelaxationTrainingRelaxationTraining PhysicalExercisePhysicalExercise

4. Prentice Hall, 2001Chapter 184 Organizational Stress Management Organizational Communication Organizational Communication Employee Involvement Employee Involvement Selection and Placement Selection and Placement Job Redesigning Job Redesigning Wellness Programs Wellness Programs Employee Assistance Programs Employee Assistance Programs

5. Stress-performance relationship Simple tasks versus complex tasks