1. Strategic Planning at the Board Level & the Board’s Role in Setting the Organizational Culture Elaine Timbes Capital Metro Deputy Chief Executive Officer/COO Austin, TX John Langmore Capital Metro Vice-Chair Board of Directors Austin, TX Patti Summerville Summerville Consulting Austin, TX

2. Objectives Discuss Key Organizational Challenges Strategic Plan Approach Key Components of Strategic Plan Strategic Initiative Tracking Results Alignment to Board Agenda Process Questions

3. Strategic Plan Process Facilitated Board Retreat Consensus on: Vision, Mission & Goals Board Priorities Facilitated Staff Retreat Objectives & Tasks Performance Measures Responsibility & Time Lines Revisit Annually

4. Strategic Plan Foundation 44 Strategic Goals Interactive Communications Engaged Leadership Provide a great customer experience Be a regional leader Mission Vision Excellent Governance Strategic Partnering Improve business practices

5. Mission and Vision Mission Statement: Capital Metro connects people, jobs and communities by providing quality transportation choices Vision: Driving force for quality of life in our community DRAFT

6. Accountability Plan is basis for processes: –Budgeting –Board Agenda Items –Presentations to Board CEO and Executive Staff discuss progress monthly Monthly updates at C.A.P.S team meetings Quarterly progress Updates provided Board

7. Tracking of Strategic Tasks Monthly management of strategic tasks portfolio –Tasks assigned to each executive –Project managers assigned to each task Critical information collected monthly –Progress of task –Budget expended –Significant project milestones Data collected to provide quarterly update to board of directors

8. Strategic Task Tracking Document

9. Strategic Plan Project Profiles

10. Board Agenda Alignment Board Agenda Software Incorporates Goals And Objectives

11. Board Packet and Resolution Alignment

12. Significant Tasks Achieved Created Long Range Financial Plan Added Weekend Rail Service QR Codes Implemented Contracted Out All Services Project Connect Urban Rail- Managing Partner Paratransit Policy Revisions Paratransit Eligibility Program Route 511

13. Strategic Plan Audit Strategy Continue Tracking Tasks Update Annually Incorporate into Budget Process

14. Questions Questions?