1. 1 ST. JAMES’ SETTLEMENT Wanchai Integrated Family Service Centre Merging of Family Service Centre & Community Centre

2. 2 Organizational Chart IFSC Leaderhsip Team “Service Development Council Senior Manager 3ASWOs 1 SSWA 5 SWAs 1 FA 4 WWs 3 PAs 8.75 Clerks 3 WMs Clinical Supervisor 6 ASWOs

3. 3 Difficulty 1 Mindset - Intervention methods Micro-skills focused Macro-intervention strategies

4. 4 Coping Strategies - Cultivating an appreciation culture - Sharing - Training - Creating Team Spirit and Shared Mission

5. 5 Difficulty 2 Requirement of multi-skills - Expertise Vs Generic

6. 6 Coping Strategies - Human Resources Management - Supportive Supervisor - Training

7. 7 Difficulty 3 Heavy Paper Work - Administration of Forms - Lack of IT support

8. 8 Coping Strategies -Briefing sessions - Clear Guidelines - Clerical support

9. 9 Difficulty 4 Reliability of Screening Forms - Nature of Cases

10. 10 Coping Strategies - Clinical experience - Flexibility in service provision

11. 11 Accessibility  Physical - Opening hours - Community based  Psychological - Vast type of services - Non-labelling programs

12. 12 Partnership  Strategic Alliances  Tailor-made Services

13. 13 Early Identification  Network building  Sensitive workers

14. 14 Integration  Thorough understanding of users’ needs  Responsive service planning

15. 15 Thank you!