1. Autonomic Service Architecture Presented by: Ramy Farha June 24 th 2005

2. 2 Outline Introduction and Motivation Relevant Areas: –Telecommunications Services –Service Level Management –Autonomic Computing Research Goal

3. 3 Introduction & Motivation Telecommunications industry in transition Future: Multi-service IP networks Service providers need to provide new services –Media-rich –Context-aware –Personalized Complexity of managing networks increases Service providers need to reduce mgmt costs Solution: Automate telecom services mgmt

4. 4 New & Emerging Services YesterdayTodayTomorrow-Now Voicemail Basic Voice Voicemail Basic Voice Pre-pay Audio Conferencing Enhanced Voicemail Network ACD SMS Text Messaging Multimedia Conferencing Enhanced Voicemail Basic & Enhanced Voice Text to Voice Voice over IP Multimedia Bridging Video Streaming eCommerce Applications Location Based Web-based Orders Data Backup/Recovery Multimedia Content Delivery

5. 5 Service Level Management Service Level Management to ensure SLAs are met SLAs: Contracts between SPs and customers –Services provided –Metrics associated with these services –Acceptable & unacceptable levels –Liabilities on part of SP & customer –Actions to be taken in specific circumstances Automating service management helps!

6. 6 Autonomic Computing Initially: Reduce complexity of delivering IT services Self-management given objectives & policies –Self-configuration: according to policies –Self-healing: discover, diagnose, repair problems –Self-optimization: monitor & tune resources –Self-protection: anticipate, detect, identify, protect

7. 7 In a Nutshell… Service providers: Reduce service mgmt costs Customers: Access to new and cheap services Approach: Automate telecom service management Service Provider I need to reduce my service management costs in order to be able to offer my new services at affordable costs and still generate revenues I want to buy new services at a reasonable amount. Plus, I want the quality to be as agreed in the contract Customer

8. 8 Thank you Questions?