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C OPYRIGHT 2013 QDI S TRATEGIES, I NC. Providing Services to Global OEMs Michael Barr, Principal, QDI Strategies, Inc.

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Presentation on theme: "C OPYRIGHT 2013 QDI S TRATEGIES, I NC. Providing Services to Global OEMs Michael Barr, Principal, QDI Strategies, Inc."— Presentation transcript:

1 C OPYRIGHT 2013 QDI S TRATEGIES, I NC. Providing Services to Global OEMs Michael Barr, Principal, QDI Strategies, Inc.

2 C OPYRIGHT 2013 QDI S TRATEGIES, I NC. Everyone is in the Service Business It is possible to differentiate even a pure commodity like LP Gas through services such as better delivery

3 C OPYRIGHT 2013 QDI S TRATEGIES, I NC. Customers Participate in Creating the Service

4 C OPYRIGHT 2013 QDI S TRATEGIES, I NC. Delivering Value to Global OEMs The buyer in this matrix organization doesn’t know what joint activities may be required, or if the necessary individuals will participate. Connecting may be our responsibility

5 C OPYRIGHT 2013 QDI S TRATEGIES, I NC. Regional Buyers Big Business or Big Trouble “What the customer buys and considers value is never just a product. It is always a utility, that is, what a product or service does for him.“ Peter Drucker Our guideline is that we must maintain the value the corporation expects

6 C OPYRIGHT 2013 QDI S TRATEGIES, I NC. Global OEMs, Smarter Machines, and New Technologies The future means even more opportunities to differentiate through services and an even greater shift to the vendor’s role in creating value.

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