1. January 2010 Intake Course Induction Teng Kwok Kheong FCIOB FBEng FSIB FHKICE PCEng CMILT MBIFM Singapore Representative Fellow of Heriot Watt University

2. FM 21 CM 23 REM 17 QS 18 MSc (Please quote your class, full name and registration number when an enquiry is made). Denotation of Class

3. a)Very Brief on the University b)Brief Introduction of New Students c)Briefing of the School, d)CPE guidelines ( www.cpe.gov.sg) e)Briefing on Procedures, Instruction etc on the Course f)Questions and Answers Timetable for the day

4. Commemorating two champions of commerce, education and technology George Heriot, financier to King James VI and benefactor of education in Edinburgh (1563 - 1623) James Watt, the great 18 th -Century Scottish engineer and pioneer of steam power Heriot-Watt – the name

5. 8 th Oldest Higher Education Institution in UK. Origins dated back to 1821 through the School of Arts of Edinburgh Obtained Royal Charter in 1966 The name Heriot-Watt, commemorates George Heriot, the renowned 16 th century jeweller and financier to James VI (and James I of England) and James Watt, the great 18 th century inventor and engineer.

6. A distinctive university: 1. Research  World class research  A long and successful track record in knowledge transfer

7. Innovative research for business and industry Results of 2008 Research Assessment Top two categories are 4-star - World Leading 3-star - Internationally Excellent 50% of our research was assessed as in these top categories. 87% of our research was rated as of international quality

8. Innovative research for business and industry Subjects assessed as having more than half of their research activities “World Leading” or “Internationally Excellent”, include: ChemistryPhysics Pure & Applied MathematicsComputer Science Electrical & Mechanical EngineeringPetroleum Engineering Civil EngineeringBuilt Environment Town & Country PlanningArt & Design Maxwell Institute: mathematics collaboration with Edinburgh Univ. – ranked 3 rd in UK General & Petroleum Engineering research – ranked 6 th in UK

9. The Heriot-Watt University Research Park  1971 – first University science park in Europe  Now – more than 2,000 graduate jobs  Combined turnover in excess of £70 million  62 acre site with room for expansion Aerial picture of campus and research park

10. A distinctive university: 2. Teaching  Unique courses, for example: George Davies Centre for Fashion Retailing, MSc in Logistics, Actuarial Mathematics, Brewing and Distilling, Housing Studies (South East Asia).  Major contribution to the supply of science and engineering graduates in Scotland: Heriot-Watt is Scotland’s top producer of graduates in: Physical Sciences, Mathematics, Engineering & Technology, - 13% of total Built Environment

11. Student statistics - Scotland  7,000 students on-campus in Scotland  1,100 postgraduate taught students  400 postgraduate research students  5,500 undergraduate students  A pioneer in distance and distributed learning  At Higher Education level, including postgraduate degrees  And through initiatives such as SCHOLAR: 60,000 students studying Heriot-Watt SCHOLAR programmes in 400 Scottish high schools

12. A distinctive university: 3. International Scotland’s most international University and the only Scottish University with global presence  33% of students on-campus in Scotland are from outside the UK  Extensive network of external programmes in 150 countries world-wide

13. Student Statistics - global  19,500 registered students in total  7,000 students on campus in Scotland  12,500 on international (transnational) programmes, including Heriot-Watt Dubai Campus - independent learners -students studying at Approved Learning Partners -Joint programmes

14. A RESEARCH-LED TECHNOLOGICAL UNIVERSITY  Providing high quality education and training for modern professional employment  Meeting the needs and aspirations of students and helping them realise their potential  Delivering world-class innovative research relevant to the needs of business and industry  Exploiting knowledge transfer and commercial opportunities for economic and social benefit University mission

15. The Edinburgh campus

16. Heriot-Watt University – where we are Scotland Orkney Campus Scottish Borders Campus + Dubai Campus

17. University’s four locations Scottish Borders Campus, Galashiels, 620 students Dubai Campus 1,000 students Orkney Campus, Stromness (50) Main Edinburgh Campus 6,787 students 1.5km square parkland site

18. A modern setting for a mature institution

19. On-Campus postgraduate 6% On-campus undergraduate 32% Distance Learning 62% TOTAL 15,200 Total Student Profile (2000/01)

20. All campus-based students (2000/01) EU 9% Overseas 13% Other UK 22% Scotland 56%

21. International Dimension  Heriot-Watt has over 75 years experience of receiving international students  We have students from more than 70 countries with more than 9,500 international graduates.  International students represent between 15 and 20% of our student population.  First Singaporean building graduate in 1967

22. Map of the world with Campuses and ASCs Heriot-Watt University Campuses 3 in UK

23. Map of the world with Campuses and ASCs Heriot-Watt University Approved Learning Partners 13 in UK

24. Heriot Watt has business partners to deliver administrative, financial and other services. Trent Global College of Technology is an Approved Support Centre for Singapore, China, Vietnam and Thailand. Interactive University Eikon EBS Americas Arab International Education Heriot-Watt Business Partners

25. Heriot-Watt structure Management Support Services Board Research Co-ordination Board Learning & Teaching Board Senate Schools and Support Units Quality Enhancement & Standards Committee Postgraduate Studies Committee Undergraduate Studies Committee Others Court

26. Senate Approves courses Makes awards Assures quality Heriot-Watt structure Admin Registrar Director of student services Recruitment and Admissions School Nominated school contact Senior Management Secretary (signs contracts) Deputy Principal (approves Quality) Director of Communications (approve marketing)

27. MBA Management Programme Built Environment Petroleum Engineering IT Urban studies Food Science Energy Engineering Heriot-Watt Programmes

28. Heriot-Watt MUST take full responsibility for Academic standards Programme quality Student experience No matter where the student is studying UK Code of Practice

29. Heriot-Watt University WILL Maintain the reputation of all awards and ensure comparability across all modes of study Ensure that all students accepted have a reasonable chance of success NOT discriminate on the basis of race, religion, gender, disability Heriot-Watt ethics and values

30. Heriot-Watt Set curriculum Prepare course materials Matriculate students Assess student works Provide feedbacks Make awards Academic Partner responsibilities Academic Partner Recruit applicants Tutor students Support students Provide context Provide feedback

31. All exams outside the Scottish campuses are held in an independent location (International Centre of Examinations) All invigilations (including on-campus) is by independent people All student assessments that contribute to a final grade are marked by HWU staff. Academic standards

32. Sustainable growth Enhance learning and teaching Student learning experience Employability Learning and Teaching Strategy

33. Develop processes to allow students from around the world to share experience Vision (VLE) Student exchange Balance between international and Scottish experience Student learning experience

34. Ensure that all courses help all students to develop professional careers Cross cultural skills Links to international Alumni Employability

35. An undergraduate year of study has 1200 hours of student effort (30 weeks at 40 hours per week) A postgraduate year of study has 1800 hours of student effort (45 weeks at 40 hours per week) UK national framework

36. To ensure consistency of applications and to ensure that all students have a fair chance Heriot-Watt has the final decision in determining who can be matriculated as a student Heriot-Watt will work with partners to ensure that we understand local student needs and qualifications Programme quality : admissions

37. Trent Global College  A Private School registered with CPE ( Council of Private Education), under the Private Education Act.  School website: www.trentglobal.edu.sgwww.trentglobal.edu.sg

38. Mission, Creed, Facilities ( ISO 9001, ERF, )

39. Managers

40. HWU Student Handbook Student Contract (PEI)

41. TG Student Handbook

42.  ABOUT TRENT GLOBAL  1.1 Brief History  1.2 Our Vision & Mission  1.3 Our Creed  1.4Academic & Examination Board  1.4.1Objective  1.4.2Frequency of Meetings  1.4.3Members  1.5Organisational Set-up  1.6Important Contacts & Helpline  1.6.1Helpline  1.6.2Health & Safety

43.  ACADEMIC ADMINISTRATION8  3.1 Withdrawal  3.2Deferment  3.3Transfer  3.4Progression & Assessment  3.5Award of Degree  3.6Examination Process & Re-assessment  3.7Medical Certificates

44.  STUDENT MATTERS12  5.1 Fee Protection Scheme  5.2 Medical Insurance  5.3 Refund Policy & Procedure  5.3.1Notification and Arrangement  5.3.2Withdrawal for Cause  5.3.3Refunds for Withdrawal for Cause  5.3.4 Refunds for Withdrawal without Cause  5.3.5 Non-refundable Fees  5.3.6Cooling-Off Period  5.3.7Refund Procedure  5.3.8Dispute Resolution Procedure

45.  5.4 Student Privacy Policy  5.5 Student’s Pass Requirements  5.5.1 ICA Rules & Regulations  5.5.2 Attendance requirement  5.6 Student Support Services  5.6.1 Academic Support  5.6.2 Student Services & Counselling  5.7Email Communication

46.  5.8Absenteeism  5.9 Student Complaint Procedure  5.10Student Feedback  5.11 Home Leave Application  5.12 Official Letter  5.13Health & Safety Policy Statement  5.14Change of Personal Particulars

47. Fees Protection Scheme (HSBC Escrow and HSBC Insurance) Payment information (Equal Installments)

48. The new MOE Private Education Act—21 Dec 2009  All students must sign a standard contract  All fees are protected—HSBC Insurance, $20 per term for BSc and $50 for MSc.  Students Contract & Student Handbook are available at PEI Act ( www.trentglobal.edu.sg).

49. Other Fees ( as per your student contract)  Registration fees: $250—upon registration  Fees protection scheme : $20 or $50 per term  Exam and course notes: included  Re-exam per module: ( 2 nd attempt): $75  Repeat per module ( 3rd attempt): $1,500  Re-issue of student card, Vision password: $30  Transfer: $375.  Deferment of study: $100 per term.  Deferment of Exam: $30 per module.  Late payment of course fees: 2% per month  Late submission of coursework: $35.

50. Registration Forms, Cards  Registration Form  Registration Numbers—used in all exams and queries  Student Cards

51. The Registration Form— HWU will send to TG

52. ON Line Registration  New students : The University will register on line for you after you sing and submit the declaration form to TG.  As from second term onwards- you need to log in to on-line to enrolment every term.  http://www.hw.ac.uk/registry/enrolment/distan ce-learning.htm http://www.hw.ac.uk/registry/enrolment/distan ce-learning.htm  Click On-Line Enrolment

53. HWU existing student (2 nd Term onwards) online registration

54. Student Declaration form ( New students)

55. HWU will send to TG the enrolment acknowledgement form

56. Vision Access details ( HWU will send to TG)

57. Student Card—HWU will send to TG

58. Sequence of issue  Registration form: 7 to 30 days  Student cards: 15 days after returned of the signed registration form.  Vision Access Form: 30 days after returned of the signed registration form and on line registration.  Athens accounts: 7 days after you receive the Vision Access Form.  Email to info@trentglobal.com if you do not receive.info@trentglobal.com

59. Teaching Methods: a) Average 30 contact hours by lecturing b) 60 ( 90) minimum hours self study c) 40 hours ( 60) on coursework/assignment Attendance: 90% for student Pass Holders, 75% for F/T students ( Non Student Pass), and 50% for Part time Students. Attendance sheets are sent back to the University. Study expectations

60. Lecturing  Please read course notes and prepare questions before-hand.  Prepare questions on assignment approximately the 4 th lesson.  Assignment submission around the 12 th week.  Form study group yourself.  Attempt all past year examination questions.  Practice assignment questions.  NO standard answers will be provided

61. Counseling  Compile your questions and forward to info@trentglobal.com info@trentglobal.com  Do not raise last minute questions  Do not ask for “how to answer” type of question  Make appointment with Teng for individual discussion or small group discussion (it will be during office hours)

62. Jan 2011BSc student Modules Arrangement

63. Jan 2011 MSc Student Modules Arrangement Jan-11Jun-11Sep-11 MSc CPM SPFMBMBEPC&P PM:SIV&RPOBE CFM PM:TP MSc QS SPFMQSFMC&P BMBEPV&RPOBE CFMCT5 MSc CFM BMBEP CTPOBE SPFMQSFM C&P CFM V&R MSc SRM EIAPMTPRASM FEPSRMCELFD HF ESD MSc REMD REDREAV1 REE REMSREAV2IPML REIA CT MSc REIF REAV2REIAREE IPMIIPPLMEFBE RED REAV1 Dissert Prop,submission31/8/2011 Draft (s)submission31/3/2012 Final Draftsubmission 30/06/2012

64. Assignments/ Courseworks  Very very Important as it constitutes 30% to 50%.  No late submission after the scheduled date  Marking scheme, cover sheet, procedure (like two copies) are available in “General info” at “TG Resources”.  User Name: tgstudentjan10; Password:  Course-work submission dates: At the Time Table section at Students Notice Board  Late submission:  Penalty—marks deduction  Air-freight charge ($35. self borne)

65. Coursework Cover Sheet

66. Library and resources  NUS Library ($300 per year)  NTU Library ($300 per year)  Lectures slides (at trentglobal web-page)  Virtual Learning : “Vision”  HWU E-Library: user name (example: daxl, password: krisipia) ; “pre-expired”  www.info4education.com www.info4education.com  User name: heriotwatt; password: harlaw  (common username and password in General Information, Lecturers Slides)

67. Vision Course Notes, E Library, Email account

68. Vision Access: Virtual Learning Environment 1.Access the HWU course materials, power point slides etc used at the campus, for the modules taken by you. 2.The Vision access details will be sent to Trent Global and we will issue to you. 3.The same access details allow you to access your email account. ( xx@hw.ac.uk)xx@hw.ac.uk 4.If you lose it, the new issue cost is 10 pounds ( or $30).

69. Athens accounts-HWU will email directly to your hw email account  Athens Accounts: Example:  user name:hwusbeaab050984134  Password: aab050984134  This is to be used after you access the HWU library so as to download journals and books.  Send directly to your HWU email address.

70. Online Resource

71. Synchronization to the HWU server  You need to sychronize to the campus Server.  Go to http://vpn1.hw.ac.ukhttp://vpn1.hw.ac.uk  The Server will screen your computer for potential virus and will take 10 minutes the very first time.  You will then access E library, web resources etc through vpn1 page.

72. RICS Web resources  It is a very commonly used site as a lot of relevant information are available.  http://www.isurvlive.co.uk/  Username: 1275600  Password:

73. Examinations  Only window periods are given (Students Notice-board)  exact dates and venues only known 14 days before  Exam letter for exam leave  Results: one term lapse.( about 3 months)  Results will be publish on Students Notice Board  Reassessed: Payment of $75 and have to apply on the prescribed reassessed form.  The original and reassessed results will show on transcript.  Allow one opportunity for reassessment.  3 rd attempt is repeat--$1,500 per module

74. 2010/11 Exam Window periods  Examinations in April 2011:  26 th April to 27 May 2011  1 st 2 weeks: (MSc) or  2 nd 2 weeks: (BSc).  To be confirmed by HWU.  Examination in August 2011: 8 to 13 August.  Examination in December 2011: 6 to 17 th December.

75. Assessment method  1 st Attempt: 30% to 40% coursework, 70% Exam  2 nd Attempt: 100% exam.  3 rd Attempt—Repeat: 30% Coursework +70% Exam.  Exams cannot be deferred unless migration reasons like MC.  Absent from exam is = Fail

76. Grading  A=Excellent  B=Very Good  C=Good  D=Satisfactory (50%)  E=Conditional Pass  F=Fail  Note: For MSc—D is conditional Pass.

77. Exam Appeal Procedure  The guidelines for student appeals can be found on the academic registry website at the link below. This explains what constitutes a valid appeal against a grade or award decision.  http://www.hw.ac.uk/registry/resources/guideli nesappealprocedures.pdf http://www.hw.ac.uk/registry/resources/guideli nesappealprocedures.pdf

78. Clarifications of Appeals  All students are entitled to make an appeal, but this should be done only in circumstances where a clear case can be made which supports the appeal. This may, for example, be if there are mitigating circumstances, usually medical in nature (either affecting the student directly or a close family member), that has affected performance. This should be submitted as soon as possible. A student may also feel they have grounds for appeal if something has gone wrong in the delivery of their course that has disadvantaged the student and adversely affected their performance. Such circumstances tend to be exceptional and there must be clear “cause and effect” within the appeal i.e. material events that support their case. 

79.  The marking, moderation and assessment board processes that are in place in arriving at the grade that the students receive, mean that the course leader and other academics in the assessment board are satisfied that the mark awarded is correct and appropriate for the quality of the work presented (assignment and/or exam for the course). I am afraid there is no appeal against this academic judgement. I’m afraid also that pressure of work and studying very hard but not achieving as good a grade as expected are not grounds for Appeal.

80. Deferment (subject to HWU approval)  Deferment of Exams:  apply 14 days before exams window period  on standard form  Reasons & Supporting documents.  Fees  Deferment of Studies: (try not to)  14 days before the term commences  Standard Form  State period of deferment  Reasons & Supporting documents  Fees

81. Deferment of Exam Form

82. Re-assessment Form

83. Student Notice-board  Publish important development  Not password protected.  Exam dates and Venue  Exam results  Scholarships  Graduations  Class change  Notifications.  etc

84. TG Resources  All local lecturers ppt slides and additional information.  General Information  Web access, Athens account, email, etc guides  Vision access guides  Examples of good course-works  Past year exam questions

85. Information locations  1) TG Resources  User name: tgstudentjan10, password:  General info:  Coursework Guide  Web based resources/library Guides  Forms  User names and password of web based sites.  Lecturers Slides  Past year exam questions  Past year course-works.

86. Transfer  Relevant modules to accumulate 120 UCAS points  A transfer fee of $375.  Payment of additional module fee

87. Payment  3 interest free equal installments.(every 4 months)  1 st Payment : by 15/12/2010  2 nd Payment : by 23/4/11  3 rd Payment : by 23/8/11  MSc is every 6 months  Bank Loan : Please sign letter of release early.  All late payments : 2% interest per month.

88. Communications  No direct communication with the University  All queries go through Trent Global  Office hours: 1030 to 1830 Monday to Friday  Saturday: upon appointment  Telephone: 62258070  Call during office hours  HP: 91716899  Email: info@trentglobal.cominfo@trentglobal.com

89. The Success Study P-Model The right 3 Ps  Persistent  Perseverance  Patient The wrong 3 Ps  Plagiarism  Panic  Procrastinations (20/80 % syndrome)  Planning  Partnering  Present  Pride  Prestigious  Promotions

90. Balancing Act

91. www.hw.ac.uk