1. Information Technology at Emory IT Briefing January 2004

2. Information Technology at Emory Information Technology Division Technical Services IT Briefing Agenda 1/13/04 eMail alias update Support Services update NetCom Q&A CSD update –Support Magic –DeskNet –Service Input Olya Jerschkowsky Mahbuba Ferdousi Paul Petersen Karen Jenkins

3. Information Technology at Emory Information Technology Division Technical Services Support Services Update Oracle 9i migration Kronos BB6

4. Information Technology at Emory Information Technology Division Technical Services Support Magic BMC acquisition Upgrading to SP1/MR1 in February RFP responses received Electronic Support Request –Quick demo, new look/feel & authentication –SOM testing next week –eMail into application to continue as a transition

5. Information Technology at Emory Information Technology Division Technical Services DeskNet 2004 Proposed initiatives for 2004 –Hardware recommendations Desktop & laptop for Win & Mac –Software standards & support OSs, browsers, email clients, etc. –Fall EOL Included applications, config’s, etc. Other suggestions? Send email to kejenki@emory.edu to participate in one or more initiativeskejenki@emory.edu

6. Information Technology at Emory Information Technology Division Technical Services Service Review Need your input!! Identify new / existing services to review during the briefing –Training needs –Features: current and planned additions or modifications –What works well / needs improvement –Current / future technical architecture Examples –Webdrive review & input?