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Can Social Media Help to Re- Establish Trust in Business Brendan Hughes Web 2.0 Expo, San Francisco - Birds of.

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Presentation on theme: "Can Social Media Help to Re- Establish Trust in Business Brendan Hughes Web 2.0 Expo, San Francisco - Birds of."— Presentation transcript:

1 Can Social Media Help to Re- Establish Trust in Business Brendan Hughes weedle.com/brendan.hughes @brendanhughes Web 2.0 Expo, San Francisco - Birds of a Feather, 05 th May 2010

2 Other People ? The Anatomy of Trust – Other People Friends

3 ? The Anatomy of Trust - Brands Brands I Like

4 Other People ? The Anatomy of Trust – Word of Mouth Brands Friends Brands I Like WOM

5 Social Media Platforms Social Media Platforms Other People ? The Anatomy of Trust – Social Media Platforms Brands Friends Brands I Like WOM


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