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Your manager is pleased with your work so far, but would like you to compare the products and services offered in more depth. What are the products an.

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Presentation on theme: "Your manager is pleased with your work so far, but would like you to compare the products and services offered in more depth. What are the products an."— Presentation transcript:

1 Your manager is pleased with your work so far, but would like you to compare the products and services offered in more depth. What are the products an airline offers? What service do airlines provide? Your manager is pleased with your work so far, but would like you to compare the products and services offered in more depth. What are the products an airline offers? What service do airlines provide? P3: Describe the products and services provided by three different types of commercial passenger airlines

2 British Airways 1.How can you book a flight? 2.What types of ticket are there? 3.What additional charges (E.G. For baggage) are there? 4.What are the levels of service like for the different airlines? 5.What is the range of destinations does BA fly to? 1.How can you book a flight? 2.What types of ticket are there? 3.What additional charges (E.G. For baggage) are there? 4.What are the levels of service like for the different airlines? 5.What is the range of destinations does BA fly to?

3 Ryanair 1.How can you book a flight? 2.What types of ticket are there? 3.What additional charges (E.G. For baggage) are there? 4.What are the levels of service like for the different airlines? 5.What is the range of destinations does the airline fly to? 1.How can you book a flight? 2.What types of ticket are there? 3.What additional charges (E.G. For baggage) are there? 4.What are the levels of service like for the different airlines? 5.What is the range of destinations does the airline fly to?

4 Charter Airline – Thomson 1.How can you book a flight? 2.What types of ticket are there? 3.What additional charges (E.G. For baggage) are there? 4.What are the levels of service like for the different airlines? 5.What is the range of destinations does the airline fly to? 1.How can you book a flight? 2.What types of ticket are there? 3.What additional charges (E.G. For baggage) are there? 4.What are the levels of service like for the different airlines? 5.What is the range of destinations does the airline fly to?

5 M2: Compare products and services provided by three different types of commercial passenger airlines Products and servicesFull Service Airline: British AirwaysLow cost scheduled airline:Charter airline Methods to book a flight e.g. via the internet, via travel agent Type of ticket e.g. e-ticket, reference number only, IATA paper ticket, charter ticket Classes of travel What is included in the price Additional charges Levels of service Range of destinations

6 Similarities

7 D2: Analyse the advantages and disadvantages of travelling on a selected route with two different types of commercial passenger airlines. AdvantagesDisadvantages

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