1. Troubleshooting a Network Understanding the Problem Troubleshooting Tools Where to Find Help 1

2. Understanding the Problem 2 Troubleshooting Segmenting the Problem Isolating the Problem Setting Priorities

3. Troubleshooting 3 Step 1: Define the Problem Step 2: Isolate the Cause Step 3: Plan the Repair Step 4: Confirm the Results Step 5: Document the Outcome

4. Troubleshooting Tools 4 Hardware Tools Software Tools

5. Time Domain Reflectometer 5

6. Windows NT Network Monitor 6

7. SNMP Environment 7

8. Where to Find Help 8 Network Support Resources TechNet Bulletin Board System (BBS) User Groups Periodicals Internet

9. Sample TechNet Screen 9

10. FTP Client Screen 10

11. Telnet Screen 11

12. Making Internet Connection 12