1. 11 QUALITY SYSTEM Zulfa Fitri Ikatrinasari, Dr. ISO 90000 ISO 14000
The Deming Prize
Baldrige Award
Zulfa Fitri Ikatrinasari, Dr.
Ekonomi dan Bisnis
Manajemen

2. ISO 9000
Guidelines for designing, manufacturing, selling, and servicing products.
Selecting an ISO 9000 certified supplier provides some assurance that supplier follows accepted business practices in areas covered by the standard

3. Elements of ISO 9000 Management Responsibility Quality System
Contract Review
Design Control
Document and Data Control
Purchasing
Control of Customer Supplied Product
Product Identification and Traceability
Process Control
Inspection and Testing
Control of Inspection, Measuring, and Test Equipment
Inspection and Test Status
Control of Nonconforming Product
Corrective and Preventive Action
Handling, Storage, Packaging, Preservation, and Delivery
Internal Quality Audits
Training
Servicing
Statistical Techniques

4. ISO 14000
Series of standards covering environmental management systems, environmental auditing, evaluation of environmental performance, environmental labeling, and life-cycle assessment.
Intent is to help organizations improve their environmental performance through documentation control, operational control, control of records, training, statistical techniques, and corrective and preventive actions.

5. The Deming Prize
The Deming Prize is Japan’s national quality award for industry. It was established in 1951 by the Japanese Union of Scientists and engineers (JUSE) and it was named after W. Edwards Deming.
He brought statistical quality control methodology to Japan after W.W.II.
The Deming Prize is the world’s oldest and most prestigious of such awards. Its principles are a national competition to seek out and commend those organizations making the greatest strides each year in quality, or more specifically, TQC.
The prize has three award categories.
They are Individual person, the Deming Application Prizes, and the Quality Control Award for factory.
The Deming Application prizes are awarded to private or public organizations and are subdivided into small enterprises, divisions of large corporations, and overseas companies.
There are 143 companies who won the prize. Among them, only once has the Deming Prize been awarded to a non-Japanese company: Florida Power and Light in 1989.

6. Baldrige Award
The Baldrige Award was established in 1987 to promote quality awareness, understand the requirements for quality excellence, and share information about successful quality strategies and benefits. There are three eligibility categories: manufacturing, services, and small firms.
Unlike the Deming Prize, public or not-for-profit organizations are not qualified.
Also, there is no category in which all applicants that satisfy a given level of performance receive a quality prize.
Since its foundation, there are only five companies who received this prize. According to its principles, the role of quality data collection and analysis as the basis for managerial decisions is paramount. Furthermore, quality efforts should not concentrate only on the elimination of defects but also encompass creative activities that will influence customer satisfaction.
Among Baldrige winners, there are no service companies.

7. Check list of application for Malcom Baldrige National Quality Award
Maximum score
Percentage of sub-total
1.0     Leadership
15%
1.1       Leadership of top-ranking managers
1.2       Policy
1.3       Management control system and quality improvement process
1.4       Allocation and utilization of resources
1.5       Responsibility to society
1.6       Unique and creative leadership technique
2.0     Information and analysis
7.50%
2.1       Utilization of analysis technique or system
2.2       utilization of information about product quality and servicing quality
2.3       Customer data and analysis
2.4       Analysis of quality and data of subcontractor
2.5       Analysis of quality and data of distributor or sales agent
2.6       Employee-related data and analysis
2.7       Unique and innovative analysis of information

8. Check list of application for Malcom Baldrige National Quality Award, 2
3.0     Quality of strategy planning
7.50%
3.1       Operation target and strategy target
3.2       Function of planning
3.3       Quality improvement plan
3.4       Unique and innovative planning for strategy
4.0     Utilization of human resources
15%
4.1       Control and operation
4.2       Quality-consciousness and participation of employees
4.3       Training and education concerning quality
4.4       Personnel assessment, motivation, award system
4.5       Unique and innovative strategy concerning utilization of human resource

9. Check list of application for Malcom Baldrige National Quality Award, 3
5.0     Quality assurance of product and servicing
15%
5.1       Reflection of customer’s opinion on product and servicing
5.2       Development of new product and new servicing
5.3       Design of new product and new servicing
5.4       measurement, standardization, data system
5.5       Engineering
5.6       Audit
5.7       Recording
5.8       Safety, health and sanitation, environment
5.9       Assurance/effectiveness
5.10    Unique and innovative approach to quality assurance of product and servicing 10

10. Check list of application for Malcom Baldrige National Quality Award, 4
6.0     Result of quality assurance of product and servicing
10%
6.1       Reliability and achievement of product and servicing
6.2       Reduction of scrap, rework, rejection concerning product and servicing
6.3       Reduction of complaint and claim suit concerning quality
6.4       Reduction of assurance- or site-related assistance operation
6.5       Innovative index and economic gain for quality improvement
7.0     Customer satisfaction
30%
7.1       Quality of product and servicing from customer’s viewpoint
7.2       Comparison of competitiveness of product and servicing
7.3       Customer servicing and countermeasure for complaint
7.4       Assurance from customer’s viewpoint
7.5       Unique (or innovative) technique to grasp customer satisfaction
Total
100%

11. Comparison of the Deming Prize and Baldrige Award
Topic
Baldrige Award
Deming Prize
Definition of Quality
“customer-driven quality” it views quality as defined by the customer
“conformance to specifications” it views quality as defined by the producers
Primary Focus
customer satisfaction and quality
statistical quality control
Overall Approach
quality of management
management of quality
Purpose
promote competitiveness through total quality management
promote quality assurance through statistical techniques
Types of Organization
manufacturing, service and small business
essentially private or public manufacturing
Orientation
60% result, 40% process
60% process, 40% results
Scoring Weight
different weight for each criteria
equal weight in 10 criteria
Consideration
less concern
concern in productivity, delivery, safety, and environment
Information Management
heavily concern
Continuous of the award
N/A
Japan Quality Control Medal
Winners
Maximum of two per category
All firms meeting standard
Scope
U.S. firms only
Firms for any country
Applications
$2500 and 75 pages packet
1000 pages and one year working with consultant from the union of Japanese Scientist & Engineers
Grading time
six months
one year
First Award
1987
1951
Sponsor
National Institutes Standards and Technology
Union of Japanese Scientists and Engineers

12. Comparison of the Deming Prize and Baldrige Award, 2
Topic
Baldrige Award
Deming Prize
Grading Criteria
1.      Leadership
1.      Policy and Objectives
§         of top-ranking managers
§         pursued for management quality & QC
§         policy
§         method of establishing quality
§         management control system & quality improvement process
§         justifiability and consistency of policies
§         allocation and utilization of resources
§         review of policies and the result achieved
§         responsibility to society
§         relationship between policies and long term & short term planning
§         unique and creative leadership technique

13. Comparison of the Deming Prize and Baldrige Award, 3
Topic
Baldrige Award
Deming Prize
Grading Criteria
2.      Information and Analysis
2.      Organization and its Management
§         utilization of analysis technique or system
§         explicitness of the scopes of authority and responsibility
§         utilization of information about product quality and servicing quality
§         interdivisional cooperation
§         customer data and analysis
§         committees and their activities
§         analysis of quality and data of subcontractor and distributor or sales agent
§         utilization of staff
§         utilization of QC Circle activities
§         QC diagnosis

14. Comparison of the Deming Prize and Baldrige Award, 4
Topic
Baldrige Award
Deming Prize
Grading Criteria
3.      Quality of Strategy Planning
3.      Education and dissemination
§         operation target and strategy target
§         education program and results
§         function of planning
§         degrees of understanding of QC
§         quality improvement plan
§         teaching of statistical concepts and methods
§         unique and innovative planning for strategy
§         grasp of the effectiveness of QC
§         QC circle activities
§         system of suggesting ways of improvements and its actual conditions

15. Comparison of the Deming Prize and Baldrige Award, 5
Topic
Baldrige Award
Deming Prize
Grading Criteria
4.      Utilization of Human Resource
4.      Collection, Dissemination and Use of Information on Quality
§         control and operation
§         collection of external information
§         quality consciousness and participation of employees
§         transmission of information between divisions
§         training and education concerning quality
§         speed of information transmission
§         personnel assessment, motivation, award system
§         data processing, statistical analysis of information and utilization of the results
§         innovative strategy concerning utilization of human resource

16. Comparison of the Deming Prize and Baldrige Award, 6
Topic
Baldrige Award
Deming Prize
Grading Criteria
5.      Quality Assurance of Product and Servicing
5.      Analysis
§         reflection of customer’s opinion on product and servicing
§         selection of key problems and themes
§         design and development of new product and new servicing
§         propriety of the analytical approach
§         measurement, standardization, data system
§         utilization of statistical methods
§         engineering, audit, recording
§         linkage with proper technology
§         safety, health and sanitation, ,environment
§         quality analysis, process analysis
§         approach to quality assurance of product and servicing
§         utilization of analytical results
§         assertiveness of improvement suggestions

17. Comparison of the Deming Prize and Baldrige Award, 7
Topic
Baldrige Award
Deming Prize
Grading Criteria
6.      Result of Quality Assurance of Product and Servicing
6.      Standardization
§         reliability and achievement of product and servicing
§         systematization of standards
§         reduction of scrap, rework, rejection, concerning product and servicing
§         method of establishing, revising, and abolishing standards and their outcome
§         reduction of complaint and claim suit concerning quality
§         utilization of statistical methods
§         innovative index and economic gain for quality improvement
§         contents of the standards
§         accumulation of technology
§         utilization of standards

18. Comparison of the Deming Prize and Baldrige Award, 8
Topic
Baldrige Award
Deming Prize
Grading Criteria
7.      Customer Satisfaction
7.      Control
§         quality of product and servicing from customer’s viewpoint
§         system for the control of quality and related matters
§         comparison of competitiveness of product and servicing
§         control items and control points
§         customer servicing and countermeasure for complaint
§         utilization of such statistical control methods as control charts and other statistical concepts
§         assurance from customer’s viewpoint
§         contribution to performance of QC circle
§         technique to grasp customer satisfaction
§         actual conditions of control activities

19. Comparison of the Deming Prize and Baldrige Award, 9
8.      Quality Assurance
§         procedure for the development of new products and services
§         safety and immunity from product liability
§         customer satisfaction
§         process design, analysis, control and improvement
§         process capability
§         instrumentation, gauging, testing and inspecting
§         equipment maintenance and control of subcontracting, purchasing, and services
Deming Prize
9.      Results
§         measurement of results
§         substantive results in quality, services, delivery time, cost, profits, safety environments
§         intangible results
§         measures for overcoming defects
10.  Planning for the Future
§         grasp of the present state of affairs and the concreteness of the plan
§         plans for further advances
§         linkage with the long term plans

20. Zulfa Fitri Ikatrinasari, Dr.