1. Communicating with Your Boss Be a Leader… ISO-405-PD-EV-1202-V1.0

2. CNN Harvard Business Review Dilbert Essortment.com CIGNA Who Else is Interested in this Topic:

3. Four Ways We Communicate Up Planning the way we communicate Managing priorities & expectations Receiving suggestions & feedback Selling an idea up

4. Manager’s Priorities and Goals

5. Planning the Way We Communicate Frequency Subject Matter Follow Up Timing Evidence Method Audience

6. Managing Priorities and Expectations PeopleProcess LeadingDoing How do relationships impact our ability to manage priorities and expectations?

7. Managing Priorities Communication Process 1.Assure the other person the project request is important 2.Clarify expectations 3.Spell out responsibilities and prioritize 4.Try to help solve the request 5.Ask for appropriate resources 6.Thank the person for the opportunity

8. Receiving Suggestions & Feedback

9. Feedback Communication Process 1.Thank your manager for the suggestion 2.Find a point of agreement and relate it 3.Ask questions for clarification 4.If you disagree with the suggestion, calmly state your reasons 5.Relate your plan of action and get agreement 6.Thank the person again

10. Selling and Idea Up

11. Selling Up Communication Process 1.Bring the topic up and ask first for your manager’s ideas about the topic 2.Ask permission to state your case. Talk about the solution 3.Invite dialogue and listen 4.Know when to accept No 5.Outline benefits