1. Human Resources Office of Switch Mel Mitchell May 31 st 2013

2. Human Resources Office of The Elephant Gets thinks done! Weaknesses - wants instant gratification - quick payoffs Strengths - compassion - sympathy - loyalty Our emotional side

3. Human Resources Office of The Rider Sets direction Strengths - long-term thinking - analysis - planning Our rational side Weaknesses - overanalyzes - spins wheels

4. Human Resources Office of The Path “What looks like a people problem is often a situation problem.” The situation and surrounding environment

5. Human Resources Office of How to make a Switch Motivate the Elephant Direct the Rider Shape the Path

6. Human Resources Office of Motivate the Elephant Shrink the change Find the feeling - see-feel-change Grow people - fixed mindset - growth mindset

7. Human Resources Office of Direct the Rider Develop a vision Set and communicate goals Lay out a plan Find the bright spots and clone them Find “native” solutions Script the critical moves

8. Human Resources Office of Shape the Path Build habits - use action triggers Rally the herd – mood contagion Ask “What’s working and what can we do more of?” Miracle question: - What are tangible signs (the first small sign) that the miracle has occurred? Exception question -When was the last time you saw a bit of a miracle?

9. Human Resources Office of Questions?