1. A QSEN Competency

2.  Root cause analysis on near misses  Description of staff work-arounds  Critique of hand-off  Use of SBAR for gathering and reporting patient data  Use of QSEN competencies for careplanning  Interprofessional Experience  Simulation video for faculty and students

4.  Describe the admission experience“through the patient’s eyes.”  What are the barriers to the patient’s involvement in this admission process?  Describe more effective communication skills that may have been employed to support patient-centered care.  Discuss the impact of the communication styles used on teamwork and collaboration.

5.  Discuss factors that could contribute to errors.  Compare what you know about pain assessment to the pain assessment conducted by the admitting nurse. What are the differences and similarities? How would you conduct the assessment?

7.  Describe the process of “time out” and how it effects patient safety.  Describe the authority gradients and how they influence teamwork, achievement of health goals, and patient safety.  Identify system barriers and facilitators you noticed that would effect team functioning.  What information was lacking that might have been found in a system database?

9.  Describe the process of “SBAR.” Compare the SBAR process to the hand-off process used. What were the similarities and differences?  Evaluate the terminology used during the hand-off. What is the impact of terminology on accurate communication?  What were the safety concerns you experienced during the hand-off?  Explain the factors you believe contributed to the safety concerns.

11.  Describe how technology is used to prevent medication errors.  Describe the process you would use in determining the contributing factors for the errors that occurred.  What do you believe the contributing factors may have been?  What are the attitudes that need to be addressed to create a culture of safety?  How might a culture of safety contribute to quality improvement?

13.  What is the purpose of reading the orders back to the physician? What impact does this have on patient safety?  Who are the other members of the team that might support the process of accurate medication reconciliation?  What are the resources to support evidence- based management of atrial fibrillation and Type 2 diabetes?

15.  Discuss the similarities and differences between what the health care providers believe is the best placement on dismissal and what the family believes is best?  Describe the values of each of the family members.  Describe the process for resolving the conflict within the family?  Examine the pros and cons of having the patient participate in the care conference.