1. Leading Through Change

2. “To be successful in the future the rate of internal innovation must exceed the rate of external innovation” II > EI

6. (T + C + ECF) x DE = Success

7. Anyone who tells you they enjoy change… should seek immediate professional help.

8. Emotional Response to Perceived Negative Change Stability Immobilization Denial Anger Bargaining Depression Testing Acceptance Time Passive Active Emotional Response

9. Managing Positive Responses to Change Uninformed Optimism Informed Pessimism Hopeful Realism Informed Optimism Completion Checking Out TIME PESSIMISM

10. 6 Steps in the Change Process Irresistible case for change Vision of the new future Sense of urgency Guiding coalition Plan for small wins Empower others

11. C + R + I SO From Charles Green – Trusted Advisor

12. 7 Keys to TRUST Tell the truth Be transparent Extend trust and respect Be vulnerable NO games Keep your promises Communicate clearly

13. Positive Culture FunFamilyFriendsFairFreedomPridePraiseMeaningResults The key elements of a winning culture

14. 1,300,000 interviews : Basic 4 + 1 Wow No Surprises Cheer

15. D M C C M D irection – vivid, clear, inspiring --- shared easurements – specific, observable, focused - binary ompetence – very good at what they do ommunication – open, honest, robust - transparent utual Accountability – all team members iscipline – do this every day

16. The five keys to accountability 1.100% Clarity + Appropriate Authority & Resources 2.100% Agreement 3.Track & Post 4.Coach, Mentor, Train and Support 5.Reward Success / Punish Failure