3. Vulnerability * Ofgem’s definition of vulnerability is when a consumer’s personal circumstances and characteristics combine with aspects of the market to create situations where he or she is: Significantly less able than a typical consumer to protect or represent his or her interests in the energy market; and/or Significantly more likely than a typical consumer to suffer detriment, or that detriment is likely to be more substantial

4. pensionable age children under 5 disabled chronically sick hearing losssight loss

5. Suppliers accessible information password protection bill nominee prepayment meters meter readings gas safety check

6. DNO planned shutdown regular updates voluntary partners password scheme meals / hotels generators

7. GDN alternate heating and cooking facilities prioritisation over duration of work keep warm packs password scheme hardship funds

8. Future developments: * Review of PSR needs codes * Consideration for single utility PSR * Shared data

9. How to apply:  : By phone – you can find your supplier’s phone number on your bill  : Online / by email – via your supplier’s website

10. Working together internal awareness face to face engagement website signposting newsletters event promotion

11. Questions