1. © 2003 Six Sigma Academy0 Critical Success Factors/Pitfalls Champion Workshop

2. © 2002-2003 Six Sigma Academy1 Critical Success Factors Discuss in your groups 3 initiatives that were successful… List the attributes of those projects _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ Discuss in your groups 3 initiatives that were not successful… List the attributes of those project _____________________ _____________________ _____________________

3. © 2002-2003 Six Sigma Academy2 Critical Success Factors Based on the discussions from the previous exercises - list the actions you can take that can enhance this six sigma deployment _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ Based on the discussions from the previous exercises – list the actions you will avoid _____________________ _____________________ _____________________ _____________________ _____________________ _____________________

4. © 2002-2003 Six Sigma Academy3 Lessons Learned BB Survival Guide 1 st Project Talk to your Process Owner from Day 1 – No Surprises Plan out the 3 weeks between training to the day – plan Trust your team to continue working while you are in class Get a small cross-functional team, it is ok to have a devils advocate on team Use resources wisely, including Black Belts already through training Bounce ideas off other Black Belts; there is no competition among Black Belts Reach out to the subject matter experts Plan your surveys to make sure you are asking the right questions… only get 1 chance

5. © 2002-2003 Six Sigma Academy4 Lessons Learned BB Survival Guide 1 st Project Update project tracking database each week Learn everything you can about Minitab… call their 800 number, use the website Everyone’s project will be different, use the tools that are appropriate for your project This is one project of 12…learn all you can from your project and your classmates Projects are like roller coasters… lots of ups and downs Selling your solution is as much a part of the project as the collecting data… some people faced with the facts will not see the same solution… work the solution from all aspects

6. © 2002-2003 Six Sigma Academy5 Best in Class Leaders in a Six Sigma Company understand Prioritization – Focus – Accountability - Reward Issue: Prioritization – The Strategy of the Business is known by all employees Strategic Goals are driving project selection process Best in Class: All projects are chartered, not just Six Sigma projects, and it is known how much an improvement in the project will drive the dashboard on the strategic goal

7. © 2002-2003 Six Sigma Academy6 Rate Your Business Leaders in a Six Sigma Company understand Prioritization – Focus – Accountability - Reward Issue: Prioritization – The Strategy of the Business is known by all employees Strategic Goals are driving project selection process Mediocre Best Senior Ldrs Understand Strategy All Employees Understand the Strategy The Strategy is Fully integrated Into CTQ Flowdowns

8. © 2002-2003 Six Sigma Academy7 Best in Class Leaders in a Six Sigma Company understand Prioritization – Focus – Accountability - Reward Issue: Focus – Apply resources to those projects that will drive the business strategy… some lesser projects need to be dropped. Best in Class: The company says no… the leadership is willing to say we made a mistake in chartering that project and is willing to cancel it – completely. All company resources can be mapped to the CTQ flowdown – Those that cannot are reassigned to the most important issues in the company.

9. © 2002-2003 Six Sigma Academy8 Rate Your Business Leaders in a Six Sigma Company understand Prioritization – Focus – Accountability - Reward Issue: Focus – Apply resources to those projects that will drive the business strategy… some lesser projects need to be dropped. Mediocre Best Six Sigma Projects Are Chartered All Projects Are Chartered Management Focuses on “Don’t Do Lists” And Stops Non- Strategic Projects

10. © 2002-2003 Six Sigma Academy9 Best in Class Leaders in a Six Sigma Company understand Prioritization – Focus – Accountability - Reward Issue: Accountability – Solid Project Management for project milestones and closure with involvement by process owners and champions Best in Class: Each project leader is given a project that is well scoped to include the dates for the monthly reviews, the team members (and the date and time of the first meeting with those team members), and the date the final report out will be delivered to senior management.

11. © 2002-2003 Six Sigma Academy10 Rate Your Business Leaders in a Six Sigma Company understand Prioritization – Focus – Accountability - Reward Issue: Accountability – Solid Project Management for project milestones and closure with involvement by process owners and champions Mediocre Best Six Sigma Belts Is held accountable For project completion Chain of Command Is held accountable For Six Sigma project completion Chain of Command Is held accountable For all project completion

12. © 2002-2003 Six Sigma Academy11 Best in Class Leaders in a Six Sigma Company understand Prioritization – Focus – Accountability - Reward Issue: Reward and Recognition – seems to be one of the most difficult issues to address… the concept is to reward desired behavior in an effort to get that behavior replicated. Best in Class: The best in class recognize that reward and recognition has a financial and non-financial component. There is a differentiation between those people who when held accountable – deliver, and those that do not.

13. © 2002-2003 Six Sigma Academy12 Rate Your Business Leaders in a Six Sigma Company understand Prioritization – Focus – Accountability - Reward Issue: Reward and Recognition – seems to be one of the most difficult issues to address… the concept is to reward desired behavior in an effort to get that behavior replicated. Mediocre Best Variable Compensation For Belts is Based on Project Success All Employees are Rewarded for what They accomplish or fail To accomplish Six Sigma Team is Rewarded for what They accomplish or fail To accomplish

14. © 2002-2003 Six Sigma Academy13 Pitfalls Wrong BB selected BB works projects part time BB chooses own project Poorly scoped projects Process owner conflict Finance not consulted during project selection Key Team members not available Six Sigma is something else to do JKrupar: Work with The Vanguard Group to understand any issues that exist currently to ensure we avoid those in the future… JKrupar: Work with The Vanguard Group to understand any issues that exist currently to ensure we avoid those in the future…