2. Name Company Date Chronic Condition Management Anand Gaddum iLink Systems March 3, 2010

3. Agenda Healthcare waste and expenditure Care delivery problems What is needed Microsoft Coordinated Care Platform iLink’s CCM solution Benefits of CCM solution Summary Q&A

4. Thomson Reuters

5. CHF

6. Care delivery problems High cost of managing chronic condition patients Increase in unnecessary readmissions Patients’ adherence to a prescribed treatment plan is often difficult for clinicians to monitor Few systems are in place to efficiently collaborate and collect data about patients after they leave provider facilities Care management programs frequently lack coordination and visibility among physicians Existing computer systems have no capabilities for data-driven workflows based on real-time patient information or feedback Fragmented care and limited follow up to ensure better outcomes

7. What is needed? Effective chronic care management Patient self monitoring Patient adherence to treatment protocol Coordination of care

8. Microsoft Coordinated Care Platform Improve Patient Outcomes Reduce Hospital Readmission Rates Improve Patient Outcomes Reduce Hospital Readmission Rates Home Monitoring Medical Home Wellness Programs Chronic Condition Management Post Discharge Calls Patient Outreach Programs Healthcare Programs Microsoft ® Solutions Personal health record platform Manage patient data, Communications and clinic workflows Population education and training Patient/Caregiver collaboration — IM, IVR, SMS Line-of-business integration, HL7 Patient portals and content Unified intelligence

9. Chronic Condition Management Solution

10. CCM Solution Microsoft BizTalk Server Delivers a comprehensive messaging solution Enables sharing of patient information stored in provider systems, such as lab results and demographic data, between healthcare organizations and systems Microsoft Office Communication Server Provides a diverse set of unified communications technologies (messaging, video conferencing) Deliver caregiver-to-patient communications Security-enhanced communications platform

11. CCM Solution Microsoft Dynamics CRM Defines the work flow for patients and their data Integrating data collected by program clinicians and staff, and from line-of-business applications and collaboration with patients Enables continuous care than episodic treatment Microsoft Office SharePoint Server Serves as the platform for the portals Deliver caregiver-to-patient communications

12. CCM Solution Microsoft HealthVault Provides patients to better manage their health Integrating data collected by program clinicians and staff, and from line-of-business applications and collaboration with patients Enables continuous care than episodic treatment

13. Benefits of CCM solution Provide better service, strengthen communications, and improve responsiveness Reduced cost of care delivery Improve productivity Streamline patient outreach programs and improve patient education Patient self-management Reduce unnecessary readmissions Physicians can access a complete view of their patients’ treatment plans and adherence levels Save time and reduce the potential for human error

14. Summary CCM solution using Microsoft technologies helps… Improve patient health status Increase productivity Enable cost reduction Standardize processes Reduce readmissions

15. Thank You! Contact: Anand Gaddum Director, Healthcare Practice iLink Systems Email: anandgad@ilink-systems.comanandgad@ilink-systems.com Phone: 206 412 2626