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Published byAshlee Fletcher Modified over 8 years ago
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Valley Metro Regional Paratransit Plan Public Meeting January 27, 2016
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Purpose of the Plan Ongoing effort by Valley Metro and its Member Communities to review and strengthen regional ADA Dial-A-Ride (DAR) services Goal #1: Increase the regional consistency of DAR policies and procedures Goal #2: Develop regional DAR service that reduces or eliminates transfers 2
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Status of Plan Development 18-month effort working with a Technical Working Group (TWG) (Member Communities and DAR operations) and a Stakeholder Group (riders and disability organizations) Draft Final Report prepared and reviewed by TWG; 14 recommendations for improving service Valley Metro Transit Management Committee action scheduled February 3 at 11:00 a.m. Valley Metro Board action scheduled for February 18 at 12:15 p.m. 3
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Purpose of Today’s Public Meeting To present and receive comments on 14 specific recommendations that will be presented to the Valley Metro Board Summary of recommendations available Draft Final Report posted on Valley Metro website 4
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Recommendation #1 Eliminate transfers between DAR areas “One-seat” regional service for ADA eligible riders making ADA eligible trips Regional service provided by Valley Metro’s regional DAR contractor Service to be “shared-ride” (other pickups and drop- offs along the way) $4 one-way fare For non-ADA trips local jurisdictions can opt in. 5
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Current Service Design Travel between DAR areas requires transfers at designated transfer locations 6
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Proposed Service Design Local trips still provided by each DAR throughout their area Regional trips provided direct “shared-ride” 7
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Recommendation #2 Revise ADA paratransit visitor policies and procedures Refer visitors to Mobility Center Mobility Center will gather appropriate documentation and then enter visitors in regional rider database for use by all DARs 30 days of service as a visitor within a 365-day period; Must apply through full local process for additional service 8
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Recommendation #3 ADA DAR service area defined as: Areas within three quarters (3/4) of a mile of a transit route or light rail station Areas meeting the ADA “core service area” definition Non-ADA service defined by each community that provides non-ADA service 9 Consistent service area definitions
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Recommendation #4 Consistent service days and hours ADA DAR service defined by (the same as) fixed-route service in the areas of the pickup and drop-off Non-ADA service defined by each community that provides non-ADA service 10
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Recommendation #5 More consistent trip reservation hours ADA Trip Reservations: East Valley, Northwest Valley and regional service6 a.m. – 7:30 p.m. Glendale and Peoria8 a.m. – 5 p.m. Phoenix8 a.m. – 9 p.m. Non-ADA Trip Reservations: Established by each community Continue to work on even more regional consistency 11
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Recommendation #6 Consistent advance reservation policy ADA trips accepted one to 14 days in advance Non-ADA advance reservation period to be defined by each community that provides non-ADA service 12
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Recommendation #7 Consistent ADA paratransit subscription trip policies Trips that are made at least once per week Trips that are made for a period of at least one month Trips that are to/from the same places, at the same times, on the same day or days Non-ADA subscription policies set by each community that provides non-ADA service 13
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Recommendation #8 Consistent trip booking procedures for both ADA and non-ADA services Riders can book trips by requesting a pickup time or a desired arrival (appointment) time, but not both. For ADA trips, providers can offer times within one hour of times requested. Non-ADA trips can be negotiated more. Travel times to be comparable to fixed-route times for the same trip. 14
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Recommendation #9 Consistent pickup and drop-off window policies for both ADA and non-ADA services Pickups on-time if made within 30 minute window Start and end times of window communicated to riders (rather than a specific pickup time) Drop-offs on-time if made no more than 30 minutes before appointment times 15
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Recommendation #10 More consistent boarding window (vehicle wait time) policies for both ADA and non-ADA services For regional service and all local DARs except Glendale, vehicles will wait at least 5 minutes within the pickup window For Glendale local service, vehicles will wait at least 2 minutes within the pickup window 16
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Recommendation #11 More consistent rider assistance policies for both ADA and non-ADA services For regional service and all local DARs except Peoria and Glendale, service will be door-to-door For Peoria and Glendale local service, service will be curb-to-curb, with assistance to/from the door when needed For all services, drivers cannot lose sight of vehicles if other passengers on-board “Call-out” strategies to be explored by all DARs 17
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Recommendation #12 Consistent package assistance policies for both ADA and non-ADA services All DARs to provide assistance with packages up to 2 cubic feet (3 brown paper grocery bags, or 6 plastic grocery bags) weighing up to 50 pounds total Assistance on/off vehicle and to/from door if requested One piece of luggage plus carry-on Drivers will carry unoccupied child car seat, but not child in a car seat 18
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Recommendation #13 Consistent unaccompanied children policies ADA service: Children 7 years of age or less must be accompanied by an adult Non-ADA service: Policies set locally (e.g., 10 in Glendale; 16 in Peoria) 19
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Recommendation #14 Consistent no-show policies for ADA paratransit NS Definition: Vehicle arrives within window, waits required time, and the rider is not there or does not board Late Cancel: < 2 hours before scheduled time Will be excused if beyond rider control If 3+ NS or LC in 30 days will trigger review of trip record Warning for first occurrence of 3+ than are >10% of all trip requests 2nd occurrence in same calendar year: 7 day suspension 3rd occurrence in same calendar year: 14 day suspension 4 th occurrence in same calendar year: 30 day suspension Suspension letters with how to appeal sent at least 14 days in advance. Suspension stayed if appeal requested No-show policies for non-ADA service set locally 20
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Questions/Comments 21
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Next Steps Recommendations will be brought to Transit Management Committee (TMC) on February 3 at 11:00 a.m. in the Valley Metro Board Room Recommendations will be brought to Valley Metro Board on February 18 at 12:15 p.m. in the Valley Metro Board Room July 1, 2016 implementation planned (pending Board approval) 22
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For questions or additional comments, contact: Dolores Nolan Valley Metro Community Relations 101 N. First Avenue, Suite 1300 Phoenix AZ 85003 602.523.6070 602.523.6095 fax DNolan@valleymetro.org 23
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