1. © Federal Statistical Office Germany, Department I Bridge the gap between strategy and practice Session 3: Business excellence models Sibylle von Oppeln-Bronikowski, Mirko Herzner, Andrea Kron Federal Statistical Office, Germany

2. © Federal Statistical Office Germany, Department I Long experience with TQM Implementation of the EFQM Excellence model in 1999 4 times self-assessments, 3 times audits Participants of all departments and different hierarchical levels Formulation of concrete improvement measures

3. © Federal Statistical Office Germany, Department I Results of the EFQM self-assessments (percentage rate)

4. © Federal Statistical Office Germany, Department I Utilise experiences with EFQM for the management of data quality Implementation of the Data Quality Network as a strong communication platform Expert meetings Meetings of experts and subject matter statisticians Meetings with the statistical offices of the Länder Topics Documentation and assessment methods Standardisation of quality assurance Current quality related questions

5. © Federal Statistical Office Germany, Department I How many peas are in the glass? Mutual estimations (knowledge) of a group are almost always better than individual ones How to make use of this rationale?

6. © Federal Statistical Office Germany, Department I How about data quality of our products? Data quality is hard to measure and assess Multidimensional No universally accepted and predefined formulae Which value marks an acceptable level of quality? Pilot test of DESAP self-assessments Teamwork between FSO and Länder Data Quality Network as coordinating entity

7. © Federal Statistical Office Germany, Department I Example: Relevance

8. © Federal Statistical Office Germany, Department I Results of DESAP self-assessments

9. © Federal Statistical Office Germany, Department I ANY other questions? Sibylle von Oppeln-Bronikowski Andrea Kron Mirko Herzner Federal Statistical Office, Germany ANY OTHER QUESTIONS? Answer: 529 peas Sibylle von Oppeln-Bronikowski Mirko Herzner Andrea Kron Federal Statistical Office, Germany