1. Operational Level Agreement https://store.theartofservice.com/the-operational-level-agreement-toolkit.html

2. Information Technology Infrastructure Library - Service-level management 1 Service-level management ensures that arrangements are in place with internal IT support-providers and external suppliers in the form of Operational Level Agreements (OLAs) and Underpinning Contracts (UCs), respectively https://store.theartofservice.com/the-operational-level-agreement-toolkit.html

3. ITIL security management - The security management process 1 These security plans contain the security policies and the operational level agreements https://store.theartofservice.com/the-operational-level-agreement-toolkit.html

4. ITIL security management - Plan 1 In the Plan sub-process the goals formulated in the SLA are specified in the form of Operational Level Agreements (OLA). https://store.theartofservice.com/the-operational-level-agreement-toolkit.html

5. ITIL security management - Plan 1 The Operational Level Agreements for information security are set up and implemented based on the ITIL process. https://store.theartofservice.com/the-operational-level-agreement-toolkit.html

6. ITIL security management - Plan 1 Create Operational level agreementsThe general formulated goals in the SLA are specified in operational level agreements. https://store.theartofservice.com/the-operational-level-agreement-toolkit.html

7. ITIL security management - Plan 1 OPERATIONAL LEVEL AGREEMENTS An internal agreement covering the delivery of services which support the IT organization in their delivery of services. https://store.theartofservice.com/the-operational-level-agreement-toolkit.html

8. ITIL security management - Maintenance 1 The maintenance sub-process starts with the maintenance of the service level agreements and the maintenance of the operational level agreements. https://store.theartofservice.com/the-operational-level-agreement-toolkit.html

9. ITIL - Service-level management 1 Service-level management ensures that arrangements are in place with internal IT support-providers and external suppliers in the form of Operational Level Agreements (OLAs) and Underpinning Contracts (UCs), respectively https://store.theartofservice.com/the-operational-level-agreement-toolkit.html

10. Business Service Management - Business Management Methodology 1 BSM is team-focused and can be used by any team in an organisation to improve performance, based on ownership, pride, commitment and teamwork.[ http://www.bsmreview.com/resolutionowner.shtml BSM Review: “Resolution Ownership: It Matters for BSM!” McGarahan.] Through BSM, teams can formalise the services they provide as internal service level agreements (SLAs) or operational level agreements (OLAs).[ http://www.ktsl.com/downloads/forrester_bsm_defi nition_whitepaper.pdf “BSM Is Coming of Age: Time to Define What It Is https://store.theartofservice.com/the-operational-level-agreement-toolkit.html

11. Operational level agreement 1 An 'operational-level agreement' ('OLA') defines the interdependent relationships among the internal support groups of an organization working to support a service- level agreement (SLA).[http://whatis.techtarget.com/definiti on/operational-level-agreement.html What is an operational level agreement?], [http://whatis.techtarget.com/ WhatIs.com] https://store.theartofservice.com/the-operational-level-agreement-toolkit.html

12. Ola - Other uses 1 *OLA, an Operational level agreement is a documentation artifact within ITSM https://store.theartofservice.com/the-operational-level-agreement-toolkit.html

13. For More Information, Visit: https://store.theartofservice.co m/the-operational-level- agreement-toolkit.html https://store.theartofservice.co m/the-operational-level- agreement-toolkit.html The Art of Service https://store.theartofservice.com