1. Trading Standards Nathan Martin

2. The work of Trading Standards A broad consumer protection remit designed to: Stop people getting hurt or killed -Choking - Amputation -Allergic reactions etc Stop people getting ripped off -Fraud -Negligence

3. How do we achieve our aims? Engaging with business -Business advice -Primary Authority -Targeted inspections -Services -Consumer advice is provided by the Citizens Advice Consumer Service (CACS)

4. Trading Standards is not just a consumer service

5. Trading Standards is pro-business and exists to support business as much as it supports consumers

6. Trading Standards works with business to achieve compliance and in doing so ensures a high level of consumer protection

7. What we do Product Safety: Toys, Electrical Products, Furniture, Tobacco, Underage Sales -Importers -Manufacturers -Retailers Food chain: Agriculture, Animal Health, Food -Farms, markets and abattoirs -Food factories -Shops, pubs & restaurants -Regulating food co-products entering the food chain

8. Fair Trading: -Product/service descriptions -Trading practices -Contract terms and cancellation rights -Door step selling Metrology: -Testing trade equipment e.g. petrol pumps, weighbridges -Checking packing systems on site e.g. food, feed, cosmetics Licensing: -Petroleum -Explosives -Agriculture -Poisons What we do

9. The Business Advice Services Team – A new way of working A refocusing of the service to emphasise a pro- business agenda -Supporting businesses with legal compliance and best practice -Primary Authority Partnerships

10. Further information Kent Trading Standards www.kent.gov.uk/business/trading-standards 03000 412020 Email - trading.standardseast@kent.gov.uk Medway Trading Standards http://medway.tradingstandards.uk/ 01634 333170 Email - consumer.protection@medway.gov.ukconsumer.protection@medway.gov.uk Citizens Advice Consumer Service https://www.citizensadvice.org.uk/ 03454 040506