1. HR Leadership Forum August 9, 2012

2. Career Advisory Program (CAP) “PILOT” PLAN, PROGRESS AND RESULTS

3. CAP “Pilot” Launch Plan Committee re-formed to advise on CAP “Pilot” launch Survey and needs assessment Program Structure and Implementation plan developed (for a 5 Month “Pilot”) Advisee pool solicited Advisors pool development (primarily from committee) Advisees and Advisors Trained Program/ CAP Class Launch

4. CAP Timeline NOV 2010 JAN 2011 MARMAYJULYSEPTNOV JAN 2012 MARMAYJULSEP -WORKGROUP FORMED - CAP PILOT ENDS - ADVISEE POOL SOLICITED - PILOT PROGRAM DEVELOPED- ADVISOR POOL DEVELOPED - CAP PROGRAM LAUNCH - CAP ASSESSMENT PROCESS TRAINING STARTEND - CAP SURVEY/ASSESSMENT

5. CAP “Pilot”-Classes CAP classes developed to accompany program launch: 1.Professionalism on the Job (4) 2.So, You want to be a Supervisor (5) 3.Basic Interviewing Skills (5) 4.Improving Recruitment Readiness (5) CAP Class Launch (FOR ALL SSA EMPLOYEES)- See number is blue for total number of classes offered through April.

6. CAP “Pilot”- Advisee Demographics 30 participants identified/now 28 finished 2 advisees chose not to participate (prior to start) Participants from following categories: 1.Admin. Professional 2.Social Worker Series 3.Eligibility 4.Eligibility Supervisors

7. CAP “Pilot”- Staff 1 Program Coordinator (also an advisor) 1 HR consultant 20 Advisors, including our Co-Coordinators 5 Co- Coordinators (also from the advisor pool) Co-Coordinators handled program, division, regional and district specific questions/needs:  CFS  ASAP/MediCAL  Adult Services  FSS  Admin Professionals

8. CAP “Pilot”- Final Pilot completed in early May Satisfaction survey (self report) post program via Survey Monkey. Assess, restructure (if necessary) and re- launch in Aug./Sept.

9. General Survey Results 89.1% rated their satisfaction with CAP as Satisfied/Very Satisfied. Greatest Strengths of CAP (ratings)- 1.Advisor/Advisee Relationship 2.Classes 3.Motivation Resources 4.Skill Development 5.Networking

10. CAP Class Survey Data 78% of class participants rated classes as Very Useful. Class access was #1 comment/complaint regarding class attendance- Respondents cited scheduling conflicts, full classes/long wait lists, supervisor approval issues as main reasons for not being able to attend classes.

11. CAP Survey Participant Recommendations Top 3 recommendations to improve CAP: 1. Advisor issues (more time, more advisors, follow up) 2. Structure (more structure, more meetings) 3. Participation (longer program, more classes)

12. HR Leadership Forum August 9, 2012

13. SHRM’s Competency Model for HR Knowledge + Behavior = Success

14. SHRM Competencies 1.Human Resources Technical Expertise & Practice 2.Relationship Management 3.Consultation 4.Organizational Leadership and Navigation 5.Communication

15. SHRM Competencies (Continued) 6. Global and Cultural Effectiveness 7. Ethical Practice 8. Critical Evaluation 9. Business Acumen

16. HR Leadership Forum August 9, 2012