1. NEW BRUNSWICK COUNSELING CENTER IMPROVING INTERNAL BILLING PROCESSES August 2012

2. POJECT AIM To increase the number of clients who are enrolled with complete financial information by five (5) days post enrollment

3. CHANGES Identified lapse in time between Intake Process and financial data entered in system Conducted OPDF Intake Process walk-thru Established baseline of Intakes processed on monthly basis Identify existing Medicaid Eligibility Enhance billing system module to provide reports required to indentify co-current clients to improve utilization rate Implemented training for Intake process, as required Established registration sheet that is utilized at front desk to identify new clients for OPDF services, including existing clients - Used as tool to cross reference with Daily Activity Log -prepared by Counselors - Used as tool to record cash collected on daily basis from OPDF clients - Identifies “grant” clients for billing purposes

4. RESULTS (STUDY) Month# of IntakesErrors% of Non-billable January491836.7% February452146.7% March532139.6% April501938.0% May36925.0% June37718.9% July3438.8%

5. RESULTS (STUDY)

7. STEPS Continue providing recommended changes to Upper Management on enhancing existing billing system Providing updates at Weekly Staff meetings on billing system changes, enhancements, etc Maintain Medicaid Eligibility check on monthly basis Utilizing financial reports that breaks down financial information and funding sources in order to provide accurate financial information to Upper Management.

8. IMPACT Improvement of Intake Process Better tracking of cash coming in Minimized rejections from Medicaid Management awareness of billing processes Implementation of training, as required Counselors awareness of importance of timely billing