1. Governance: ICT and Beyond Governance is "the process of decision-making and the process by which decisions are implemented (or not implemented)”

2. Planning  Mission  Vision  Perspectives  Strategic goals  Aligning ICT to institutional objectives  Technological directives  Management of the IT infrastructure  System maintenance and development  Detailed goals for the current year (outcomes)  Main actions needed for achieving the outcomes (milestones)  Investment in ICT and processes  Rewards and bonuses linked to performance targets  Orchestration of the corporate planning tools Strategic Plan 5 years ICT Plan 3 years Action Plan 1 year

3. Finance Creating value to assure sustainability and continuous investment in technological evolution Structuring financial management and values to leverage governance

4. Human Factor To be a great place to work where productivity is managed and constantly increased

5. Management of strategic suppliers Contract information classification of objects or supplies negotiation supplier information management Purchased amount Balance of the contracts Contract duration Contract manager negotiation history benefits and gains technological context productive environment negotiator profile evaluation fiscal year social capital

6. Disruptive Trends  Analytics  Mobile  Agile development  Cloud  Open Data  Partnerships to offer Software as a Service (Saas)