1. “Importance of HR"s role on Corporate Excellence” VENUE: Gnanam School of Business DATE: 8th September,2011

2. INTRODUCTION The effective performance of an organization depends not just on the available resources, but its quality and competence as required by the organization from time to time. The difference between two nations largely depends on the level of quality of human resources. Similarly, the difference in the level of performance of two organizations also depends on utilization value of human resources. Moreover, the efficiency of production process and various areas of management depend to a greater extent on the level of human resources development.

3. INTRODUCTION The vitality of HR to a nation and to an industry depends upon the level of its development. For the organization to be dynamic, growth-oriented and fast-changing it should develop their HR. Though the positive personnel policies and programs motivate the employees, buy their commitment and loyalty but these efforts cannot keep the organization dynamic. Organization to be dynamic should possess dynamic human resources. Human resources to be dynamic acquire capabilities continuously adopt the values and beliefs and aptitude in accordance with changing requirements of the organization. Similarly, when employees use their initiative, take risks, experiment, innovate and make things, happen, the organization may be said to have an enabling culture.

4. INTRODUCTION Human resources are the assets which do not find a place for mentioning in the balance sheet of a company. But it is one of the most important assets as human resources are a resource of production as well as they are utilizing other resources of production like a material, machines, money etc. The term human resources refers to the knowledge, skills, creative abilities, talents, aptitude, values and beliefs of an organization’s work force.

5. DEFINITION OF HUMAN RESOURCE MANAGEMENT A set of systematic and planned activities designed by an organization to provide its members with the necessary skills to meet current and future job demands. “HRM is concerned with the people dimensions in management. Since every organization is made up of people, acquiring their services, developing their skills, motivating them to higher levels of performance and ensuring that they continue to maintain their commitment to the organization are essential to achieving organizational objectives. This is true, regardless of the type of the organization – government, business, education, health, recreational, or social action.”

6. Following are the areas of operation of HRM 1. Human Resource Planning in the organization 2. Job Analysis 3. Job Design 4. Recruitment &Selection of Personnel 5. Orientation & Placement of employees 6. Training & Development of employees 7. Performance Appraisals of employees 8. Job Evaluation of employees 9. Employee and Executive Remuneration in the organization 10. Building and maintaining Motivation in the organization 11. Ensuring effective Communication in the organization 12. Providing quality of work life to employees 13. Ensuring Safety & Health of employees in organization 14. Establishing and maintaining Industrial Relations

7. Functions of HR 1. Managerial Functions 2. Operative Functions

8. 1. Managerial Functions a) Planning: It is the determination of strategies, programmes, policies, and procedures to accomplish organizational objectives. b) Organizing: It is a process of allocating the task among the members for achieving organizational objectives. c) Directing: It means telling people to do a particular work and ensures that they perform as per the directions. d) Co-ordinating: Organizational objectives will be achieved only if group activities in the enterprise are co-ordinated effectively. e) Controlling: It is the act of checking, regulating and verifying whether everything occurs as per the standards set and plans adopted.

9. 2. Operative Functions a) Procurement: This function relates to the procuring of sufficient and appropriate number of persons for carrying out business work. b) Development: It is concerned with the development of employees by increasing their skills and proficiency in work. c) Compensation: It is concerned with securing adequate and equitable remuneration to persons working in the organization. d) Integration: It is concerned with the attempt to effect the reconciliation of individual, organization and social interest. e) Maintenance: This function deals with sustaining and improving the working conditions.

10. Roles of HR – Linking Role – Lawyer Role – Clinical Psychologist Role – Event Manager Role – Facilitator Role – Strategic Role – Monitoring Role – Innovator Role – Change and Knowledge Facilitator Role – Training Coordination Role – Guide Role

11. Emerging Challenges for HR Retention of Manpower. Talent Acquisition and Retention. Baby Boomers. TQM. Relocation of existing manpower. HR Visibility. Employee Engagement & Commitment from Employees. PMS & Reward System

12. HR’s CONTRIBUTION TO CORPORATE EXCELLENCE HR is a basic service organization that meets the requirements of the business, but makes no meaningful contribution to company strategies. “They just help us hire, fire and administer benefits.” In this scenario, HR is not strategic. HR perceives itself to be strategic but is not perceived that way by internal customers. Despite the best efforts of HR management, the perception is that HR is perceived as a basic service organization. Management uses parts of HR strategic capabilities, and has loosely formed perceptions of HR as more than a service organization.

13. HR’s CONTRIBUTION TO CORPORATE EXCELLENCE It helps firm to improve its performance by authorizing the right people of doing some exercises (production man. knows better how to train new workers than people in a separate HRM office). It helps the firm to increase the motivation f its workers, thus increase the performance. The main idea here is to make firm goals to individual ones. One very important thing is also finance. HRM deals with wages etc. (Line managers know better whom to pay extra bonuses). HRM helps to save a great deal of money and already its developing instead of personnel dept. saved money. HR is “best in class”. It is a strategic partner to the CEO and the rest of the executive team, and is a key contributor to the success of the business.

14. HR’s CONTRIBUTION TO CORPORATE EXCELLENCE HRM helps to develop organisation structures, because they have usually overview of the whole business. This point cannot usually be transferred to individuals and it's very important to business in the long term. It helps also to improve productivity. Its tasks include training, induction, recruitment, job description and redundancy, which all help to make the product better, thus increasing consumers' satisfaction. All these determine the goodwill and reputation of the company. HRM is included in record keeping, which helps the company with taxes and increases its performance (the data can be found quickly). As seen HRM helps businesses in many ways. It helps to save money and increase the reputation of the business. It deals with one of the most important things in business - with its work force. So no firm can be without HRM and the better and more efficient it is the more firm can benefit, by reducing its costs and increasing its goodwill.

15. HR’s CONTRIBUTION TO CORPORATE EXCELLENCE

16. INTRODUCTION The backbone of any successful company is the HR department, and without a talented group of people to hire, culture, and inform employees, the company is doomed for failure.

17. Quotes for you….

18. The smallest seed of faith is better than the largest fruit of happiness. -Henry David

19. Do not be angry that you cannot make others as you wish them to be … since you can not make yourself as you wish to be.

20. You listen to what your customers want and act on what they say. Good things happen when you pay attention. -John F. Smith

21. People don ’ t waste time. They just spend it on things they don ’ t need to do.

22. If you offer peanuts, you will get monkeys.

23. Whatever life has given to you, never complain. It is always more than you deserve. Always be grateful. Plan it carefully, if you fail to plan; it means that you are planning to fail.

24. Thank you & Good Luck..!