1. Lead Black Slide

2. © 2001 Business & Information Systems 2/e2 Chapter 2 Business Fundamentals

3. © 2001 Business & Information Systems 2/e3 Our Agenda The Nature of Business Types of Businesses Business Trends Business Functions The Organization of a Business

4. © 2001 Business & Information Systems 2/e4 Our Agenda Information and Business Operations Information and Business Management Basic Business Information Processing Information Systems and Business

5. © 2001 Business & Information Systems 2/e5 Learning Objectives Explain the purpose of a business and describe the main types of businesses. Describe several trends that affect businesses today. Describe the major business functions and explain how a business is organized.

6. © 2001 Business & Information Systems 2/e6 Learning Objectives (cont’d.) Diagram typical flows of information in business operations. Explain how information is used in the management of a business. Describe several basic business information processing activities used in businesses.

7. © 2001 Business & Information Systems 2/e7 Learning Objectives (cont’d.) Explain how information systems support information needs in all functions of all types of businesses and organizations.

8. © 2001 Business & Information Systems 2/e8 The Nature of Business Business Fundamentals

9. © 2001 Business & Information Systems 2/e9 The Nature of Business The purpose of a business is to provide products – goods and services – for its customers. Money, or value, received from customers for its products is revenue. To provide its products, the business incurs expenses.

10. © 2001 Business & Information Systems 2/e10 The Nature of Business (cont’d.) Most business are “for profit”. Some businesses are “not-for-profit”. The business environment includes economic, legal, cultural, and competitive factors.

11. © 2001 Business & Information Systems 2/e11 Types of Businesses Business Fundamentals

12. © 2001 Business & Information Systems 2/e12 Types of Businesses Products sold to other businesses are sold at wholesale. Products sold to the consumer are sold at retail.

13. © 2001 Business & Information Systems 2/e13 Types of Businesses (cont’d.) Manufacturers Wholesalers (or Distributor) Retailers Service Businesses Not-for-profit Organizations Government

14. © 2001 Business & Information Systems 2/e14 Business Trends Business Fundamentals

15. © 2001 Business & Information Systems 2/e15 Business Trends Globalization of business Consolidation of businesses Shift away from manufacturing towards service businesses

16. © 2001 Business & Information Systems 2/e16 Business Functions Business Fundamentals

17. © 2001 Business & Information Systems 2/e17 Business Functions Accounting Finance Marketing Production Human Resource Management Other functions Research and Development Information Services

18. © 2001 Business & Information Systems 2/e18 The Organization of a Business Business Fundamentals

19. © 2001 Business & Information Systems 2/e19 The Organization of a Business Employees often grouped by general functions. Departments Workgroups Organization Chart diagrams the arrangement of employees functionally.

20. © 2001 Business & Information Systems 2/e20 Information and Business Operations Business Fundamentals

21. © 2001 Business & Information Systems 2/e21 Information and Business Operations Business operations are those activities that provide products and ensure the business makes a profit. Information flow within a business may be within or between workgroups, within or between departments, or within or outside the business.

22. © 2001 Business & Information Systems 2/e22 Information and Business Management Business Fundamentals

23. © 2001 Business & Information Systems 2/e23 Information and Business Management Management is all the activities related to deciding how a business functions. A decision is a selection among different courses of action. Management decisions are of three types: Strategic decisions Usually made at the highest level Generally long-term decisions

24. © 2001 Business & Information Systems 2/e24 Information and Business Management (cont’d.) Tactical decisions Usually made at the department or workgroup level Generally short to medium term in nature Operational decisions Usually made by individuals at the “front line” Generally short term in nature

25. © 2001 Business & Information Systems 2/e25 Basic Business Information Processing Business Fundamentals

26. © 2001 Business & Information Systems 2/e26 Basic Business Information Processing Eight basic information processing activities 1.Entering customer orders 2.Billing (invoicing) customers 3.Collecting customer payments 4.Keeping track of inventory 5.Purchasing stock and materials 6.Paying bills 7.Paying employees 8.Reporting financial information

27. © 2001 Business & Information Systems 2/e27 Entering Customer Orders Customer order acceptance and preparation of a sales order in a form the business can use. Usually part of the marketing function and performed in the Sales Department. Sales Department determines if there is sufficient inventory on hand and the creditworthiness of the customer.

28. © 2001 Business & Information Systems 2/e28 Entering Customer Orders (cont’d.) Inputs Customer orders May be received by mail, phone, fax, email, and other methods Outputs Sales order Shipping order

29. © 2001 Business & Information Systems 2/e29 Billing Customers Shipping Department uses the sales order to determine what items should be shipped to the customer. Billing Department prepares the customer’s bill (invoice) for those goods shipped by the Shipping Department. Billing department may be part of the accounting or marketing function.

30. © 2001 Business & Information Systems 2/e30 Billing Customers (cont’d.) Inputs Sales order Shipping order Outputs Invoice

31. © 2001 Business & Information Systems 2/e31 Collecting Customer Payments The Accounts Receivable Department uses a copy of the invoice produced by the Billing Department to keep track of the amount a customer owes the business.

32. © 2001 Business & Information Systems 2/e32 Collecting Customer Payments (cont’d.) Inputs Invoice Customer payments Outputs Customer statements Overdue notices Accounts receivable reports

33. © 2001 Business & Information Systems 2/e33 Keeping Track of Inventory A business must keep track of its inventory and report when inventory is low so it can reorder more stock. Can be a part of the production or operations function. Can be a part of the marketing or accounting function.

34. © 2001 Business & Information Systems 2/e34 Keeping Track of Inventory (cont’d.) Types of inventory Raw Materials Work-in-Process Finished goods

35. © 2001 Business & Information Systems 2/e35 Keeping Track of Inventory (cont’d.) Inputs Receiving notice Outputs Inventory reorder report Inventory value report

36. © 2001 Business & Information Systems 2/e36 Purchasing Stock and Materials Determine the best suppliers and prepare purchase orders which indicate to the suppliers what items the business wants to purchase. Can be a part of the production or operations function. Can be a part of the accounting function.

37. © 2001 Business & Information Systems 2/e37 Purchasing Stock and Materials (cont’d.) Inputs Inventory reorder report Outputs Purchase order

38. © 2001 Business & Information Systems 2/e38 Paying Bills Accounts Payable Department uses a copy of the purchase order to keep track of money owed by the business for purchases, called accounts payable. Part of the accounting function.

39. © 2001 Business & Information Systems 2/e39 Paying Bills (cont’d.) Inputs Purchase order Receiving notice Invoice from supplier Outputs Checks payable to suppliers Accounts payable report

40. © 2001 Business & Information Systems 2/e40 Paying Employees Involves paying employees wages or salaries and providing reports to other business functions. Usually part of the accounting function, but may be part of the human resources management function.

41. © 2001 Business & Information Systems 2/e41 Paying Employees (cont’d.) Inputs Employee work report (time sheet) Outputs Payroll report Paychecks to employees

42. © 2001 Business & Information Systems 2/e42 Reporting Financial Information Provides reports of financial information for the management and owners of the business. Usually a part of the accounting department.

43. © 2001 Business & Information Systems 2/e43 Reporting Financial Information (cont’d.) Categories of “accounts” Assets – what the business “owns” Liabilities – what the business “owes” Stockholder’s Equity – what the business is “worth” Revenues – the income of the business Expenses – the costs incurred to produce the revenues of the business

44. © 2001 Business & Information Systems 2/e44 Reporting Financial Information (cont’d.) Inputs Reports on revenue, expenses, assets and liabilities – the transactions of the business Outputs Balance Sheet Income Statement

45. © 2001 Business & Information Systems 2/e45 Information Systems and Business Business Fundamentals

46. © 2001 Business & Information Systems 2/e46 Information Systems and Business IS can control the information flow in business operations. IS can increase the effectiveness of management decision making. Information processing activities are more efficient and effective when IS are utilized.

47. © 2001 Business & Information Systems 2/e47 Business Fundamentals Key Terms

48. © 2001 Business & Information Systems 2/e48 Key Terms Accounting Department Finance Human Resource Management Information Services Manufacturer Marketing Operations Organization Chart Production Research and Development (R&D) Retailer

49. © 2001 Business & Information Systems 2/e49 Key Terms (cont’d.) Service Business Wholesaler (Distributor) Workgroup

50. © 2001 Business & Information Systems 2/e50 Summary The Nature of Business Types of Businesses Business Trends Business Functions The Organization of a Business

51. © 2001 Business & Information Systems 2/e51 Summary Information and Business Operations Information and Business Management Basic Business Information Processing Information Systems and Business

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