1. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–1 SUPPLEMENTS TO CHAPTER 15 Managerial Control Methods Operations Management Management Information Systems

2. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–2 SUPPLEMENT 1 TO CHAPTER 15 MANAGERIAL CONTROL METHODS

3. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–3 MANAGERIAL CONTROL METHODS Major control systems Total quality management Financial control Budgetary control Inventory control

4. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–4 MAJOR CONTROL SYSTEMS Managerial level – Different systems involve different levels of management Timing emphasis – Major control systems emphasise timing differently – Timing relates to when controls occur

5. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–5 TOTAL QUALITY MANAGEMENT Management system integral to an organisation’s strategy and aimed at continually improving product and service quality so as to achieve high levels of customer satisfaction and build strong customer loyalty.

6. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–6 TOTAL QUALITY MANAGEMENT Strategic implications of quality: Eight dimensions – Performance – Features – Reliability – Conformance – Durability – Serviceability – Aesthetics – Perceived quality

7. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–7 TOTAL QUALITY MANAGEMENT TQM Philosophy: Good quality costs less than poor quality Employees try to improve quality if supported Quality improvement needs cross- functional efforts

8. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–8 TOTAL QUALITY MANAGEMENT TQM change principles – Focus on work processes – Analyse and understand variability – Manage by fact – Emphasise continuous learning/improvement TQM intervention techniques – Quality improvement teams – Benchmarking – Statistical process control

9. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–9 FINANCIAL CONTROL Financial statements – Balance sheet – Income statement Ratio analysis – Liquidity ratios – Asset management ratios – Debt management ratios – Profitability ratios Comparative financial analysis

10. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–10 BUDGETARY CONTROL Responsibility centres – Standard cost centres – Discretionary expense centres – Revenue centres – Profit centres – Investment centres – Uses of responsibility centres Budget types – Operating budgets – Capital expenditures budgets

11. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–11 INVENTORY CONTROL Raw materials inventory Work-in-process inventory Finished-goods inventory Significance of inventory Inventory costs Economic order quantity Just-in-time inventory control

12. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–12 SUPPLEMENT 2 TO CHAPTER 15 OPERATIONS MANAGEMENT

13. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–13 OPERATIONS MANAGEMENT Defining operations management – Productivity–operations management linkage – Manufacturing versus service organisations – Operations management process Formulating operations strategy – Stages 1 to 4

14. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–14 OPERATIONS MANAGEMENT Developing and implementing operating systems – Forecasting – Capacity planning – Aggregate-production planning – Scheduling – Materials-requirements planning – Purchasing – The service delivery system

15. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–15 OPERATIONS MANAGEMENT Designing & utilising facilities – Expansion & contraction – Location – Layout

16. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–16 OPERATIONS MANAGEMENT Promoting innovation: process technology – Re-engineering – Computer-integrated manufacturing – Service applications Improving productivity 1. Establish base point 2. Set goals 3. Review methods 4. Select & implement 5. Measure results & modify

17. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–17 SUPPLEMENT 3 TO CHAPTER 15 MANAGEMENT INFORMATION SYSTEMS

18. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–18 MANAGEMENT INFORMATION SYSTEMS Computer-based information systems Types of info. systems Strategic implications of info. systems Developing computer-based info. systems Influence of info. systems on organisations

19. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–19 MANAGEMENT INFORMATION SYSTEMS The nature of information systems Data versus information Information processing Computer-based info. systems Hardware Software Telecommunications technology Info. needs by organisational level Info. needs by specialised area

20. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–20 MANAGEMENT INFORMATION SYSTEMS Types of information systems Transaction-processing systems Office-automation systems Executive support systems Strategic implications of info. systems Competitive strategies Strategic linkages Sustaining competitive advantage

21. Copyright  2005 McGraw-Hill Australia Pty Ltd PPTs t/a Management: A Pacific Rim Focus 4e by Bartol, Tein, Matthews, Martin 15S–21 MANAGEMENT INFORMATION SYSTEMS Developing computer-based information systems – The systems-development life cycle – Alternative means of systems development – Selecting a development approach Influence of information technology on organisations – Organisational structure – Individual jobs – Communication patterns – Organisational risk