1. Introduction to Quality Management Copyright, 2000 © Jerzy R. Nawrocki Jerzy.Nawrocki@put.poznan.pl www.cs.put.poznan.pl/jnawrocki/mse/quality/ Quality Management Lecture 1 Quality Management Lecture 1

2. J. Nawrocki, Quality Management, Lecture 1 Structure of the course Requirements Engineering Software Planning CMM 2: Repeatable CMM 3: Defined CMM 4: Managed CMM 5: Optimising Statistical Quality Control Statistical Quality Control

3. J. Nawrocki, Quality Management, Lecture 1 Plan of the course (I) Quality model of RE processes (I) Quality model of RE processes (II) 02. 10 Assessment of last year RE processes Reviewing usage scenarios & reqs 09. 10 Scenario inspection, checklist approval CMM level 2: Repeatable 16. 10 Requirements inspec, checklist approval Reviewing software plans 23. 10

4. J. Nawrocki, Quality Management, Lecture 1 Plan of the course (II) Proposals for CMM level 2 assessment Quality improvement in business environ 30. 10 Performing assessment for CMM2 CMM level 3: Defined 06. 11 Plans inspection, checklist approval CMM level 4: Managed 13. 11 Exercises to ‘Quality improvement in b.e.’ Modelling process quality 20. 11

5. J. Nawrocki, Quality Management, Lecture 1 Plan of the course (III) Exercises to the previous lecture Inferences about process quality 27. 11 Exercises to the previous lecture Methods & philosophy of SPC 04. 12 Exercises to the previous lecture Control charts for variables (I) 11. 12 Exercises to the previous lecture Control charts for variables (II) 18. 12

6. J. Nawrocki, Quality Management, Lecture 1 Plan of the course (IV) Exercises to the previous lecture Control charts for attributes 08. 01 Exercises to the previous lecture CMM level 5: Optimising 15. 01 Pre-exam: group A Pre-exam: group B 22. 01

7. J. Nawrocki, Quality Management, Lecture 1 LiteratureLiterature I. Sommerville, P. Sawyer, Requirements Engineering, John Wiley & Sons, Chichester, 1997. The Capability Maturity Model: Guidelines for Improving the Software Process, Addison- Wesley, Reading, 1994. D.C. Montgomery, Introduction to Statistical Quality Control, John Wiley & Sons, New York, 1997. 

8. J. Nawrocki, Quality Management, Lecture 1 Quality assessment 1. What is your general impression? (1 - 6) 2. Was it too slow or too fast? 3. What important did you learn during the lecture? 4. What to improve and how?