1. Toney L Ferguson M.B.A., M.P.M

2.  Organizational Data Flows  Enterprise Resource Planning (ERP)  Customer Relationship Management (CRM)  Supply Chain Management (SCM)  Unit Eight Assignment Copyright 2011 John Wiley & Sons, Inc. 15 -2

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4.  Integrates internal and external management information across an entire organization, embracing finance/accounting, manufacturing, sales.

5. Copyright 2011 John Wiley & Sons, Inc. 15-5Copyright 2011 John Wiley & Sons, Inc.

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7.  is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospect.

8.  Software that ◦ Plans and executes business processes ◦ Involves customer interaction ◦ Changes focus from managing products to managing customers ◦ Analyzes point-of-sale data for patterns used to predict future behavior Copyright 2011 John Wiley & Sons, Inc. 15 -8

9.  Software that plans and executes business processes related to supply chains  Includes ◦ Supply chain planning ◦ Supply chain execution ◦ Supplier relationship management  Distinctions between ERP and SCM are becoming increasingly blurred Copyright 2011 John Wiley & Sons, Inc. 15 -9

11. Question One Based on the scenario given in unit three and the information given in this case study make recommendations to Albatross Anchor for at least three of the following challenges: (a) Time management (b) Cost management (c) Quality management (d) Performance management (e) Enterprise project management (f) Technology adoption (g) Supply chain management (h) Distribution management

12. Question Two As the consultant for KU Consulting, you have been authorized to change the existing facility (limited construction budget) and/or refine the process flow of the manufacturing area. All changes must be completed within a 60 day window with the majority of the changes happening at night when the plant is idle. (a) List and detail the proposed changes and/or alterations. Please explain why you chose what you chose, give the rationale behind your choices and finally, substantiate your work. (b) List and detail two implications and two complications that may occur as a result of the recommended changes. Remember activities in one area of the facility may have an impact on other areas of the facility. (c) Create a Gantt chart showing a timeline for when the different changes proposed should be made, detailing which changes may overlap and showing how long each change will take to institute. Provide information to support your decisions and to explain your choices as shown in the Gantt chart.

14.  Thank you for your attendance this evening.  I will be in Mexico next week so there is no seminar next week.