1. A Presentation On Project : Call Center
By:
Vijay Kumar Reddy Pesari
Sai Sharan Korvi

2. What is a Call Center????
It is an office setup to handle large volumes of inbound/outbound calls.
The purpose of call centers may be for:
- Marketing
- Providing Customer Support

3. The Call flow
The quality of a customer service depends on how well an incoming call is handled.
The call flow can be designed with desired features.
These features will reduce the waiting time of the customers and improves the quality as well.

4. Implementing the Call flow
In order to design a call center where calls are answered automatically and routed accordingly, we need to work on some features such as:
Voic Setup
Playbacks
Background recordings
Queues
Auto Attendant

5. An Example of Call flow

6. Additional Features:
Apart from just handling the calls efficiently, additional features can be added such as:
Recording the conversations between customers and agents
Customer Surveys
Virtual Call Center
Auto Dialer for outbound calls

7. Conclusion
The aim of a call center is Customer Satisfaction. Thus, we are looking forward to design a call center which would be able to provide satisfactory experience to the person who calls.

8. Thank You