1. GETTING PEOPLE INVOLVED AND ON BOARD

2. PRACTICAL STRATEGIES

3. PEOPLE SUPPORTED All people within services All people within services Advocacy and person centred planning Advocacy and person centred planning People from black and minority ethnic communities People from black and minority ethnic communities People who have not been using services People who have not been using services

4. FAMILY MEMBERS People with different values and different expectations People with different values and different expectations Younger parents Younger parents Family members who work during service hours Family members who work during service hours

5. PEOPLE FROM OTHER AGENCIES Supported living providers Supported living providers Health services Health services Other council departments Other council departments Education and colleges Education and colleges Community Groups Community Groups Volunteers/community leaders Volunteers/community leaders

6. PEOPLE FROM WITHIN YOUR AGENCY Senior managers Senior managers Partnership Board Partnership Board Social Work/Care management Social Work/Care management Transport, HR, finance, etc. Transport, HR, finance, etc.

7. CONNECTIONS IN PEOPLE’S LIVES This will be the topic of another session – focussing on enabling this through developing practical skills in the workforce

8. Good connections Where/with who are connections good? Where/with who are connections good? How have you got people involved? How have you got people involved? How do you keep people involved? How do you keep people involved? Connections that need developing Where/with who do connections need developing? Where/with who do connections need developing? How may these be achieved? How may these be achieved? What will it take to get people involved? What will it take to get people involved?

9. WHAT HELPS – FROM GROUP DISCUSSION Being able to say “I can tick your boxes” Being able to say “I can tick your boxes” Identifying win-win situations Identifying win-win situations Identifying common need and shared agendas Identifying common need and shared agendas Regular Consultation groups – leading to action Regular Consultation groups – leading to action Self-advocate involvement – their voices are heard – not ours – much more potent Self-advocate involvement – their voices are heard – not ours – much more potent Face to face contact is what builds understanding Face to face contact is what builds understanding Getting people involved in PB and sub-groups Getting people involved in PB and sub-groups Involve the resistors Involve the resistors

10. Involve people positively through key working Involve people positively through key working Link with other groups –e.g. carers’ centre Link with other groups –e.g. carers’ centre Maintain good connections with the ‘negative’ people Maintain good connections with the ‘negative’ people Involve complainants after dealing with complaint Involve complainants after dealing with complaint Be honest at the outset Be honest at the outset Honour commitments Honour commitments Active listening Active listening Involve people in joint training Involve people in joint training Local, flexible timings, offering different options for being involved Local, flexible timings, offering different options for being involved

11. Look at who should be involved? Look at who should be involved? How good the staff are in terms of their connections, creativity, motivations is key How good the staff are in terms of their connections, creativity, motivations is key Good councillors are key Good councillors are key Good community organisations/activists are key Good community organisations/activists are key Publicising successes Publicising successes Work to get local businesses on board Work to get local businesses on board Work with groups like Getting Involved, People First, etc. Work with groups like Getting Involved, People First, etc.

12. Links with arts organisations, etc. Links with arts organisations, etc. More clarity from decision makers about direction of travel More clarity from decision makers about direction of travel Front-line people need involving in decision making Front-line people need involving in decision making Get out there to see what’s there, map and meet/connect with people and organisations Get out there to see what’s there, map and meet/connect with people and organisations Do we employ the right people to do the right things – people with knowledge of the community Do we employ the right people to do the right things – people with knowledge of the community