1. Laptop Support in PPD Chris Brew Rutherford Appleton Laboratory

2. Laptop support in PPD (1) DHCP & Visitors DHCP is available from any network port (for now) Local laptops get static DHCP address with more access Looking at requiring registration to connect to network

3. Laptop Support in PPD (2) Ours Loan pool of five NT laptops –All Identical –HD is wiped and software is re-cloned from CD (almost automatically) before each loan –Users accounts not administrative –Users give access to Admin account for support at remote sites Problems –GETTING THEM BACK!

4. Laptop Support in PPD (3) Groups Strongly encouraged to buy a laptop that we have some experience with We will install the same software set-up as on our loan pool laptops If user has problems we offer to re-clone the laptop Other support is “best effort” “if we have time”