2. Benchmarking in the Information Technology Age Dave Hile Cherne Contracting Corporation CII Benchmarking & Metrics Committee 2000 CII Annual Conference Nashville, Tennessee

3. BM&M Committee

4. “Benchmarking is the practice of being humble enough to admit that someone else is better at something and wise enough to try and learn how to match and even surpass them at it.” APQC, 1998

5. 1999—We listened, we focused, and we created the Vision. 2000—We are developing, we are improving, we are delivering against the Vision. 2001—We will have the most efficient, cost-effective, credible, and open benchmarking system available. 1999—We listened, we focused, and we created the Vision. 2000—We are developing, we are improving, we are delivering against the Vision. 2001—We will have the most efficient, cost-effective, credible, and open benchmarking system available. CII BM&M Program

6. Domestic675Domestic675 International226International226 More than 900 projects More than 900 projects Worth approximately $50B Worth approximately $50B More than 900 projects More than 900 projects Worth approximately $50B Worth approximately $50B CII BM&M Database

7. Development & fielding of Web questionnaire BM&M Program Improvements

8. Web Questionnaire Enter project data: online during project execution with less effort with greater accuracy Enter project data: online during project execution with less effort with greater accuracy

9. Web Questionnaire New practices New practices –Materials Management –Planning for Startup Content Improvements: Online scoring of PDRI Online scoring of PDRI – Disputes Resolution – Design Effectiveness

10. Better Custom Key Reports New custom Key Reports with project results plotted on database charts New custom Key Reports with project results plotted on database charts

11. Web Key Reports Web-based Key Reports for real-time scoring of performance and practice use metrics Web-based Key Reports for real-time scoring of performance and practice use metrics

12. Electronic Data Report User- friendly interactive electronic data report that produces charts and data tables on demand User- friendly interactive electronic data report that produces charts and data tables on demand

13. Better Electronic Data Report Built-in graphics engine produces charts and tables from data file. Built-in graphics engine produces charts and tables from data file.

14. Trend Reporting Trend analysis charts for performance and practice use Trend analysis charts for performance and practice use

15. Pre-Project Planning Constructability Change Mgmt. Design/Info Tech Team Building Safety (Zero Accidents) Project Complexity Project Cost Growth = 0.2334 - 0.0083 * Pre-Project Planning - 0.0040 * Constructability - 0.0020 * Change Mgmt. - 0.0081 * Design/Info Tech - 0.0070 * Team Building Practice - 0.0131 * Safety Practice + 0.0115 * Project Complexity Value of Best Practices Improved value of best practice analysis Improved value of best practice analysis

16. Pre-Project Planning $331K Constructability $336K Project Change Management $441K Design/Information Technology $366K Safety $531K Team Building $306K Respondent: Contractors; Industry: Heavy Industrial, $50MM Project Value of Best Practice Reports Relative and bottom-line benefits quantified for each industry group

17. Other Program Improvements Built the CII Benchmarking Web site: http://www.cii-benchmarking.org/ Built the CII Benchmarking Web site: http://www.cii-benchmarking.org/ Established a path forward for new performance/productivity metrics. Established a path forward for new performance/productivity metrics. Conducted the first CII Benchmarking User’s Forum. Conducted the first CII Benchmarking User’s Forum. Established an annual CII Benchmarking User Award. Established an annual CII Benchmarking User Award.

18. Criteria for award: 1.Best application of benchmarking for project improvement 2.Contributions to the BM&M program through active participation 1.Best application of benchmarking for project improvement 2.Contributions to the BM&M program through active participation Benchmarking User Award

19. Champion International Jacobs Engineering Benchmarking User Award

20. BM&M Implementation Session Panel Dave HileCherne Contracting Moderator Chad ZollarInternational Paper (formerly Champion International) Bob HerringtonJacobs Engineering Steve ThomasCII Panel Dave HileCherne Contracting Moderator Chad ZollarInternational Paper (formerly Champion International) Bob HerringtonJacobs Engineering Steve ThomasCII NCC 204

21. Why Get Involved? “If you are not keeping score, you’re only practicing.” Arthur M. Schneiderman Journal of Strategic Performance Measurement January 1999 Arthur M. Schneiderman Journal of Strategic Performance Measurement January 1999