1. 1 Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston, MA 02108 Based on the book… Neither Doormat Nor Dragon: How to Be the Kind of Manager People Can Talk To

2. 2 Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston, MA 02108 Objectives You will learn: Why teaching your people to ASK for what they want at work will result in productivity gains for your area How to both invite and respond to your people’s concerns in a realistic way, making sure your needs as a manager are met How to enroll others in meeting the needs of your people

3. 3 Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston, MA 02108 Agenda The difference between creating good performers and engaged performers How to create an environment for engaged employees How to get the conversations started Dialogue vs. “Wannalogue” — How to get what you need, too Microphone Game