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2. Using Boundless Presentations
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3. About Boundless
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4. An Introduction to Operations Management
Operations Management > An Introduction to Operations Management
An Introduction to Operations Management
Operations Management
A Study of Process
Service Operations
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5. Operations Management
Operations Management > An Introduction to Operations Management
Operations Management
The goal of operations management is to maximize efficiency while producing goods and services that effectively fulfill customer needs.
Operations is one of the three strategic functions of any organization.
Operations decisions include decisions that are strategic in nature, meaning that they have long-term consequences and often involve a great deal of expense and resource commitments.
Operations Management
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6. Operations Management > An Introduction to Operations Management
A Study of Process
Operations management transforms inputs (labor, capital, equipment, land, buildings, materials, and information) into outputs (goods and services) that provide added value to customers.
All organizations must strive to maximize the quality of their transformation processes to meet customer needs.
Controlling the transformation process makes it difficult for competitors to manufacture products of the same quality as the original producer.
Example of a typical transformation process
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7. Service Operations Service companies provide intangible products.
Operations Management > An Introduction to Operations Management
Service Operations
Service companies provide intangible products.
Manufactured goods are generally standardized. Services, by contrast, are often customized to satisfy the specific needs of a customer.
Unlike manufactured goods, many services are bought and consumed at the same time.
As the U.S. economy has changed from a goods producer to a service provider, the predominance of the manufacturing sector has declined substantially over the last fifty years.
Hospital
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8. Appendix
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9. Operations Management
Key terms
input Something fed into a process with the intention of it shaping or affecting the outputs of that process.
intangible incapable of being perceived by the senses; incorporeal
Operations management Management of processes that transform inputs into goods and services that add value for the customer.
output Production; quantity produced, created, or completed.
process A series of events to produce a result, especially as contrasted to product.
strategy A plan of action intended to accomplish a specific goal.
tactic A maneuver or action calculated to achieve some end.
tangible touchable; able to be touched or felt; perceptible by the sense of touch; palpable
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10. Operations Management
Blueprint for a commercial operations management solution.
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Wikimedia. "Blueprint Commercial Operations Management." CC BY-SA View on Boundless.com

11. Hospital Operations Management
The leaders of a new hospital must make a variety of decisions both to establish the hospital and to keep it running effectively.
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Wikimedia Commons. "Yamada Red Cross Hospital." Public domain View on Boundless.com

12. Example of a typical transformation process
Operations Management
Example of a typical transformation process
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Connexions. "The input/output transformation model." CC BY View on Boundless.com

13. Operations Management
Which one of the following is an example of a strategic operation decision?
A) Determining how labor and equipment are organized
B) Determining the workforce schedule
C) Establishing quality assurance procedures
D) Contracting with vendors
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14. Operations Management
Which one of the following is an example of a strategic operation decision?
A) Determining how labor and equipment are organized
B) Determining the workforce schedule
C) Establishing quality assurance procedures
D) Contracting with vendors
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Boundless - LO. "Boundless." CC BY-SA 3.0

15. Operations Management
Fill in the blank. Cory is the Director of Business Development for a drug company. Part of his responsibilities requires him to develop five-year plans and present them to the executive team. Cory has been with the organization for a while and knows that the executives like detail. They want to see the necessary steps Cory is going to take to achieve the five-year goal, so Cory explains his five-year plan in one-year intervals. According to what you have learned, Cory is providing the executives with a (an) _____________.
A) Tactical plan
B) Operational plan
C) Strategic plan
D) Corporate plan
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16. Operations Management
Fill in the blank. Cory is the Director of Business Development for a drug company. Part of his responsibilities requires him to develop five-year plans and present them to the executive team. Cory has been with the organization for a while and knows that the executives like detail. They want to see the necessary steps Cory is going to take to achieve the five-year goal, so Cory explains his five-year plan in one-year intervals. According to what you have learned, Cory is providing the executives with a (an) _____________.
A) Tactical plan
B) Operational plan
C) Strategic plan
D) Corporate plan
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Saylor OER. "Business Administration « Saylor.org – Free Online Courses Built by Professors." CC BY 3.0

17. Operations Management
A company, like 3M, could use operations management to provide competitive advantage in the marketplace by:
A) competing on the same values as their competitors.
B) controlling the transformation process of the good.
C) providing poor quality goods at a slightly cheaper price.
D) outsourcing parts of the transformation process.
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18. Operations Management
A company, like 3M, could use operations management to provide competitive advantage in the marketplace by:
A) competing on the same values as their competitors.
B) controlling the transformation process of the good.
C) providing poor quality goods at a slightly cheaper price.
D) outsourcing parts of the transformation process.
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Boundless - LO. "Boundless." CC BY-SA 3.0

19. Which one of the following is a characteristic of the service sector?
Operations Management
Which one of the following is a characteristic of the service sector?
A) Standardized products
B) Little customer contact
C) Intangible products
D) Tangible products
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20. Which one of the following is a characteristic of the service sector?
Operations Management
Which one of the following is a characteristic of the service sector?
A) Standardized products
B) Little customer contact
C) Intangible products
D) Tangible products
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Boundless - LO. "Boundless." CC BY-SA 3.0

21. Operations Management
Attribution
Connexions. "What is operations management?." License: Other
Connexions. "The input/output transformation model." License: Other
Wiktionary. "intangible." License: Other
Wiktionary. "tangible." License: Other
Flat World Knowledge. "Exploring Business 1.0 | Flat World Knowledge ." License: Other
Wikipedia. "Operations management." CC BY-SA 3.0
Wiktionary. "process." CC BY-SA 3.0
Wiktionary. "input." CC BY-SA 3.0
Wiktionary. "output." CC BY-SA 3.0
Connexions. "The input/output transformation model." CC BY 3.0
Wiktionary. "strategy." CC BY-SA 3.0
Wikipedia. "Operations management." CC BY-SA 3.0
Connexions. "What is operations management?." CC BY 3.0
Connexions. "Operations decisions." CC BY 3.0
Wiktionary. "tactic." CC BY-SA 3.0
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