1. Board Diversity in the Digital Divide Be a part of the Research! Share your board communication stories via email: NPBoardstories@gmail.com Contact Information: Presented by: Jenny Heyden University of Wisconsin – Milwaukee, Nonprofit Management and Leadership jenny.heyden@gmail.com 414-534-6287 1Jenny Heyden, UWM, 11/20/2009

2. Question: Does Increased Technology improve Board Communication? Methodology Exploratory Pilot Study for stories and insights to lead to further research. Surveyed 114 board members through Survey Monkey of 35 different organizations in the Milwaukee, Chicago, DC and Boston Areas. Varied in size, age of organization, NTEE classification. 2Jenny Heyden, UWM, 11/20/2009

3. Metric: Length of Service Length of Service0-6 Months6mos-1yr1-2years2-5 years>5 yearsNotes: % Yes/No Serve Other Boards? 1.6.7% Yes 83.3% No 25% Yes 75% No 50% Yes 50% No 29.2% Yes 70.8% No 65.3% Yes 34.7% No >5 yrs likely yes other board % Email at Home Frequent (>1xweek) 80.0%83.3%94.7%91.7%82.5%>5 yrs more frequent What is your Age? 25% 30-35 25% 36-40 25% 41-45 20% 26-30 10% 30-35 20% 36-40 30% 41-45 10% 46-50 10% 56-60 6.3% 21-25 12.5% 26-30 12.5% 30-35 25% 36-40 6.3% 41-45 6.3% 51-55 18.8% 56-60 6.3% 61-65 6.3% 66-70 4.3% 26-30 8.7% 30-35 4.3% 36-40 17.4% 41-45 17.4% 46-50 8.7% 51-55 8.7% 56-60 13% 61-65 17.3% 66-75 2.4% 30-35 9.8% 36-40 4.9% 41-45 14.6% 46-50 14.6% 51-55 12.2% 56-60 14.6% 61-65 26.8% 66->75 0-6 Board members 30-45, 6mos – 1yr 26-60 1-2 yrs 21-70 2-5 yrs 26-75 >5 yrs 30 - >75 I am more technologically adept. 50% Yes 52.9% Yes52.1% Yes30% Yes 27.5% No Decreasing confidence in yrs of service Frequency of Board Meetings Quarterly 80% Monthly 63.6% Monthly 81.3% Quarterly 25%,Monthly 66.7% Quarterly 36.6% Monthly 58.5% Total: 33% Quarterly 62.9% MonthlyHo How do you Prefer Receiving Meeting Materials? Via Email 100% Email 94.4% Website Download 5.6% Email 91.6% Mail/Delivery 4.2% Email 76.2% Mail 14.3% Web 2.4% Phone 2.4% >5 yrs sensitive to legality of email-open meeting issue Facebook Message50.0%54.5%56.3%21.1%17.1%Sample of highter tech com. Skype: User/Know/Interested: For Retention? 25% Use 25% Know 25% Like 9.1% 0% 26.7% 33% 5.6% 27.8% 22.2% 0% 6.1% 21.2% Higher than perhaps suspected Recruited Member should be Available Meeting Dates? 50% Yes 50% No 70% Yes 20% No 81.3% Yes 6.3% No 72.7% Yes 9% No 34.2% Yes 36.6% No >5 most flex: poss. use of tech – skype/conf. call for retention 3

4. Length of Service: Increase in Other Board Service and Role on Board Jenny Heyden, UWM, 11/20/20094

5. Meta-Communication Matrix for Board Identification Jenny Heyden, UWM, 11/20/20095 Open/Not Flexible Communicator Open/Very Flexible Communicator Closed/Not Flexible Communicator Closed/Very Flexible Communicator Board Member A No Email & Board Member B Facebook Message Only Board Member C Discusses Options, Responsive to any communication Board Member D Does not disclose; Responsive to varied communication Board Member E Does not disclose; Does not respond to communication; can go AWOL from board