1. Access and Choice: Helping You Get the Right Services, in the Right Amount, at the Right Time Consumer Education and Support Statewide Call-In: November 29, 2007

2. Welcome! Thank you to all who participated last month! Thank you to all who have joined in for today’s call! Report on previous Statewide Consumer Calls CEU’s for today’s call No Call for December (Happy Holidays!) Stay Tuned for 2008!

3. Objectives for Today’s Call 1. Participants will have a basic understanding of how the management of mental health services will change 2. Participants will understand the purpose and benefits of these changes 3. Participants will have an opportunity to ask questions and offer suggestions regarding these topics

4. Guidelines for Today’s Call All Speakers Will Use Person-First Language All Acronyms Will Be Spelled Out and Defined Diverse Experiences Will Be Heard and Validated

5. Division of Mental Health: What is Their Responsibility? State Mental Health Authority Ensure access to those most in need of mental health services Ensure access to state-of-the-art mental health services

6. Administrative Services Organization (ASO): What is It? An organization contracted by the Division of Mental Health (DMH) Assist DMH in continuing movement toward recovery/resiliency model Adhere to Best Practices Ensure the quality and appropriateness of DMH-funded services Support and improve the transition to fee-for-service financing Access and Choice

7. Administrative Services Organization (ASO): What is It NOT? It is NOT a Managed Care Company It is NOT a provider of services

8. Administrative Services Organization (ASO): Who Are They? Value Options (VO) has been contracted by DMH as our ASO Value Options was chosen because: – Committed to principles of recovery – Diverse client base – over 24 million consumers and families (public clients in 11 states) – Founded in 1986 DMH + VO = Illinois Mental Health Collaborative for Access and Choice

9. Illinois Mental Health Collaborative: What Will They Do? Authorize services Support fidelity to best practice models Ensure treatment plans are focused on unique consumer needs Monitor and ensure the quality and intensity of services – Right services – In the right amount – At the right time

10. Illinois Mental Health Collaborative: What Areas Will Be Affected? Consumer Quality Clinical

11. Illinois Mental Health Collaborative: What Should I Be Aware Of? Consumer – Consumer/Family Handbook – Toll-Free Number – Website

12. Illinois Mental Health Collaborative: What Should I Be Aware Of? Quality – Grievance Process – Consumer Satisfaction/Needs Assessment

13. Illinois Mental Health Collaborative: What Should I Be Aware Of? Clinical – “The Expectation is Recovery” – Mental Health Services Manual – Recovery Orientation from beginning to end

14. Illinois Mental Health Collaborative: What Are the Benefits to Me? Commitment to a “soft landing” will minimize disruption for consumers, families, and providers Information directly to consumers Consumer involvement in treatment planning Consumer voice in service planning Consumer voice in quality of services

15. How Can I Get More Information? You are welcome to attend one of the upcoming orientation sessions: Tuesday, December 11, 2007; 9am - 1pm Chicago Wednesday, December 12, 2007; 9am - 1pm Springfield Thursday, December 13, 2007; 9am - 1pm Carterville

16. Guidelines for Q & A All Speakers Will Use Person-First Language All Acronyms Will Be Spelled Out and Defined Diverse Experiences Will Be Heard and Validated Limit to One Question per Person, then Pass to the Next Person Saying “Thank You” Indicates You Are Finished With Your Question

17. Thank You! Written Questions Can Be Sent To: – Bryce.Goff@illinois.gov Bryce.Goff@illinois.gov – (fax: 309-693-5101) – Chris.Power@illinois.gov Chris.Power@illinois.gov – (fax: 217-785-3066)