1. Looking Forward Managing Change in the Workplace Texas Juvenile Justice Department Juvenile Justice Training Academy www.tjjd.texas.gov

2. Ground Rules Be Focused Be Prepared Be Positive Be Productive Follow along in your manuals Any presentation or training you attend takes work by both the trainer and the participant. To get the most out of this webinar experience please take a moment to read the following suggestions. Remember that you are responsible for your own learning. During the webinar you can ask questions by raising your hand or typing. This handout is for your benefit. Follow along as the webinar progresses. Texas Juvenile Justice Department www.tjjd.texas.gov 2

3. Texas Juvenile Justice Department www.tjjd.texas.gov 3 1)They didn’t ask for it. 2)They didn’t see it coming.

4. Texas Juvenile Justice Department www.tjjd.texas.gov 4 Myth #1 It is impossible to understand why people accept or resist change. Myth #2 Bureaucracy can change. Myth #3 What leaders say about change should never be confused with reality. Myth #4 Change will always be mismanaged. Myth# 5 Efficiency and effectiveness will decrease when changes are attempted. Myth # 6 People who implement change are seen as villains; those who resist are seen as heroes. Myth #7 Management is inherently insensitive to problems caused during the implementation of change. Myth#8 Staff are prone to resist any change that is good for business. Change Quiz Mark True or False for Each

5. Texas Juvenile Justice Department www.tjjd.texas.gov 5 Change is a Process Change Inventory ProactiveReactive UnnecessaryInevitable FlexibleThreatened BarrierOpportunity UnsatisfiedComfortable BotheredHopeful VisionaryCrisis AmbiguousOrganized Self-assuredInsecure Circle the words that you connect with when you think about change.

6. Texas Juvenile Justice Department www.tjjd.texas.gov 6 The 50/30/20 Rule simply states that in any change process 50% of the people will support the change with the necessary information. 30 % of the people will take a “wait and see” approach to change with the right information and 20% of the people will completely reject the change process no matter how much information they receive or how detailed the information is.

7. Results Driven Change Developing the Right Metrics What gets measured gets done If you do not measure results, how will you tell success from failure If you cannot see successful change, you cannot reward it If you cannot determine shortcomings, how can these be addressed Texas Juvenile Justice Department www.tjjd.texas.gov

8. Texas Juvenile Justice Department www.tjjd.texas.gov 8 Action Plan Thank You for your participation. Please help us to create more effective training opportunities by completing any evaluations.