1. Getting the Best from Workers’ Compensation Simon Booth Aegis Risk Management Services November 2015

2. “Risk comes from not knowing what you’re doing” Warren Buffett

3. STOP THE CLAIMS MANAGE THE CLAIMS RISK MANAGEMENT LOSS CONTROL Critical Period Management and Supervision of employees Policies and Procedures Recruitment Employment Fitness for Duty 10 Days 38 days 90 Days 365 Days Injury/Claim Claims Management  Early intervention  The critical period  Insurer management  Strategies and goals  Employer obligations Claims Management  Early intervention  The critical period  Insurer management  Strategies and goals  Employer obligations Employment  Engagement (Wellbeing)  Ongoing management and supervision  Performance Management  Section 40, 11A, 32(5), 5(1) Employment  Engagement (Wellbeing)  Ongoing management and supervision  Performance Management  Section 40, 11A, 32(5), 5(1) Taking Control of your Risk Fitness for duty  Inherent Requirements  Section 19 (WHS), 22 (Vic), 9 (WA)  Pre-existing Injury  Non work related injuries  Ageing workforce Fitness for duty  Inherent Requirements  Section 19 (WHS), 22 (Vic), 9 (WA)  Pre-existing Injury  Non work related injuries  Ageing workforce Employment  Key Performance Indicators  The Fallacy of Zero Harm  Frequency Vs Severity  Reporting Lines Employment  Key Performance Indicators  The Fallacy of Zero Harm  Frequency Vs Severity  Reporting Lines Recruitment  Clear Job Descriptions  Inherent Requirements  Pre-employment Medicals  Psychometric Testing  Section 41 / Section 571B Recruitment  Clear Job Descriptions  Inherent Requirements  Pre-employment Medicals  Psychometric Testing  Section 41 / Section 571B Policies and procedures  Performance Management  Code of Conduct  Pre-employment medicals  Fitness for duty Policies and procedures  Performance Management  Code of Conduct  Pre-employment medicals  Fitness for duty

4. Critical Period Injury/Claim 10 Days 38 days 90 Days 365 Days Management and Supervision of employees MANAGE THE CLAIMS 48 Hours48 Hours 48 Hours48 Hours (70%) 45 Days 70 Days 10 Days 42 Days 84 Days 87 Days 4 to 6 Sessions CONTROL 20 Days (50%) (35%) LOSS CONTROL DIRECTOBSERVE Mitigating your Losses

5. Questions