1. www.issa.int/ICT2015 Promoting excellence in social security www.issa.int Selected trends in social security and their implications for ICT Dominique La Salle Director of the Social Security Development International Social Security Association (ISSA) 14th International Conference on Information and Communication Technology in Social Security 2 – 4 September 2015 | Astana, Kazakhstan

2. Promoting excellence in social security www.issa.int Outline of the presentation Technology is key enabler of Social Security  Sets the boundaries between what is doable and what is not  Technological development expand the range of policy options toward extension of social security Selected societal trends and associated policy challenges  Mobility  Ageing population How can ICT meet the challenges  Interoperability 10/01/2016 2

3. Promoting excellence in social security www.issa.int ICT enabler of Social Security Information is required for all social security functions:  Contribution collection: know who are the contributors, calculate contribution amounts, etc..  Benefits-related processes: claiming, evaluating eligibility, calculation, delivery / payment. Various branches of Social Security are involved in providing programs to the same citizen Nowadays, social security systems are based on managing and processing information. 10/01/2016 3

4. Promoting excellence in social security www.issa.int Trend 1: Mobility of population Mobility of workers  240 million migrant workers  Challenge: bring into formal sector Mobility of retirees  Lifelong benefits are paid outside home country  Challenge: keeping track of life events 10/01/2016 4

5. Promoting excellence in social security www.issa.int Trend 2: Ageing population Low birth rate + increase life expectancy = ageing pop. Increased dependency ratio  Relatively more retirees per workers  Challenge: increased labour participation Increased need for more caregiving  Increasing numbers of frail seniors & dementia  Challenge: ensuring seamless protection across range of services 10/01/2016 5

6. Promoting excellence in social security www.issa.int Meeting the challenge: Interoperability Moving from data processing to Information Management  Static and fragmented data is useless Information has to be integrated, exchanged, shared among different institutions, level of government and countries Information systems need to ‘talk’ to each-other in real- time  Need technical standards for Interoperability 10/01/2016 6

7. Promoting excellence in social security www.issa.int Illustrating through two scenarios International coordination of social security :  Put into practice internationally coordinated social security programmes through standardised information exchange Providing quality services to an increasingly diverse population, especially aging population:  Interoperability to integrate services (health, social assistance, information, benefits, etc.) −E.g., health monitoring at home. −Collaboration with community partners 10/01/2016 7

8. Promoting excellence in social security www.issa.int Another ICT “must do”: Information Quality Reliable social security operations need reliable information  This requires the implementation of data quality policies and measures which are ICT-enabled but involves the responsibility of the entire institutions. 10/01/2016 8

9. Promoting excellence in social security www.issa.int In summary… What is required:  ICT-aware social security Management  Smart ICT application and engineering 10/01/2016 9

10. Promoting excellence in social security www.issa.int Questions to move forward How to strengthen an integrated and citizen- centred social security by using ICT ? What is ‘an adequate ICT’ for social security ?  Powerful technologies are economically accessible but are not sufficient to build the social security ICT. How can ICT break fragmentation and support citizen-centric, seamless, Social Security ?  Cumulating programs and services is not sufficient. 10/01/2016 10

11. Promoting excellence in social security www.issa.int 10/01/2016 11 Q&AQ&A