1. Requesting Patient Transport
Double Click icon to open patient transport Teletracking Application and log on with your VUNet ID & password
Step1. Click Patients tab
Step2. Search for patient
ie Type patient’s last name or room #
Step3. Click search
Step4. Click on the blue patient name box to select your patient.
After the initial request is placed, the view transport screen will display list of transports and status for that patient
An “add patient request” button will appear – click to open up the request patient transport screen.
Step5 Specify Origin & Destination –
Click on magnifying glass icon to search for origin or destination or select from recent or favorites
If searching Type location name
Click to check all locations -This prevents you from having to scroll down the list.
Click to Search & click to select unit/ bed
Step6. Specify mode of travel & isolation via dropdown lists
Step 7. Specify status - Pend for transport now or Appointment to specify date/ time
Step 8. Specify travel requirements – click to select items in available list and click right arrow to place in selected box.
Step9. Click Save- review request & click close.
Step1.
Step3.
Step2.
Step4
Step5
Step6
Step8
Step7
FYI…..The O/R, ED, GI Lab, Radiation Oncology, Cath Lab (M-Funtil5pm) will continue to have their own transport staff, DO NOT enter requests in Teletracking . Cath Lab after 5pm Mon. – Frid., you will have to enter requests in Teletracking
Continue to do Medipac transfers and discharges – there is not a connection between Teletracking and Medipac.
Step9

2. Effective September 23 at 6 am Effective September 23 at 6 am
Requestor Guide
To Request a Room to be Cleaned
Step1. Dial
Step 2 Enter ID code MR RN CP
Step 3. Enter Room number (there will be a total of 6 digits)
COBS-01 =
COBS-02 =
COBS-03 =
COBS-04 =
COBS-05 =
COBS-06 =
Step 4. Enter Status
Press 3 for “dirty”
Press 8 for “Isolation room that is dirty”
The person who actually takes the patient out of the room at the discharge should request the bed to be cleaned.  If the transporter discharges the patient, they will perform this function.  If the RN or CP discharges the patient, they will perform this function.
To Check Status of Cleaning
Step 3 . Press #2 to inquire about the status of a specific bed
Press #3 to inquire about the status for the entire unit
Step 4. Enter Room number
Effective September 23 at 6 am
VUH ONLY will call instead of for a room clean
Effective September 23 at 6 am
Instead of using HEO/ WIZ to request patient transport, a new application (Teletracking) will be used to enter request s for patient transport . This impacts both VUH & VCH.
24h hot line for environmental services supervisor
TO ESCALATE STATUS
To clean next, contact bed management at or
For STAT bed cleaning request contact the Administrative Coordinator at or ( pager)
Downtime
Emergency Downtime Phone Number for requesting Bed Clean 
What if patient transport doesn’t come? Or If you need a STAT transport
Call the supervisor Transport:
This number will be answered 24/7
Call the HELP Desk (34357) if you have ?s about how to use the system or logging in