Presentation on theme: "11 User Pays User Committee 14th September 2009. 2 Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management."— Presentation transcript:
4 ACS Review for 1 st October 2009 Part of xoserve’s commitment to review User Pays Charges Further revision after last UPUC created only one price change; Reduction in IAD charge to £5.75 (creates average charge of £7.90 for 09/10) Submitted to Industry for review in August with no comments received Submitted to Ofgem for final review for a 1 st October 2009 effective date Any questions on process please contact; firstname.lastname@example.org email@example.com
6 Update on Change Process Both Change Orders progressing well; UPCO001 - IAD Transactional Charging Charging based on per hit on IAD database – report already available Could provide more pure ‘user pays’ principle – can provide individual customer analysis if requested Early indications are that change could be implemented Likely to require 2-3 weeks to develop EQR Will require change to Service Schedule and ACS Next Steps Development and publishing of EQR document with above details Customer Voting
7 Update on Change Process UPCO002 - IAD Last Access Report New report documenting all User’s accounts, status and last accessed date Will benefit all users who wish to actively manage their IAD accounts Report already exists and can be formally implemented Likely to require 2-3 weeks to develop EQR Will need to amend the Service Schedule and ACS Next Steps Development and publishing of EQR document with above details Customer Voting
9 Benefits Introduces greater security with xoserve Customer Lifecycle validating all requests for LSO/DLSO. Incorporates IAD LSO/DLSO to the existing form. Allow user to specify which applications the LSO/DLSO will be responsible for.
13 Modifications identified as potential User Pays 0209 – Rolling AQ 0224 – Facilitating the use of AMR in the Daily Metered Elective Regime 0231 – Changes to the Reasonable Endeavours Scheme to better incentivise the detection of Theft 0245 – Review of arrangements regarding the detection and investigation of Theft of Gas 0246B – Quarterly NTS Entry Capacity User Commitment 0248 – Meter Reading Replacement 0253 – Facilitating a Supply Point Enquiry Service for Large Supply Points 0255 – Publication of Objection Rates for LSP Supply Points 0260 – Revision of Post-Emergency Claims Arrangements 0264 – Review of industry arrangements to accommodate reduced demand at DM supply points
23 AQ activities – Portfolio Reports AQ 2009 data refresh planned 01/10/09 to 03/10/09 Data could be affected for reports scheduled on these dates It is expected that all reports will still be provided as per the schedule… However, delivery of some reports could be delayed; Registered User Portfolio Report ~ Where delivery date is 09/10/09 Registered User Portfolio Statement ~ All recipients Should delivery become delayed xoserve will notify Users
24 AQ Activities – IAD To reflect new gas year values a datafix is required Planned between 01/10/09 (at 17:00hrs) until 03/10/09 (02:00hrs) It is expected that IAD will be in ‘Catch up’ mode on 03/10/09 from 02:00hrs until 08:00hrs During this period all data available in IAD will be pointing to D-2 Users will still be able to access the system as normal