1. Measurement Based Leadership Coaching Chris Coffey Stakeholder Centered Coaching Marshall Goldsmith Group www.ChristopherCoffey.com Chris@Prism.ltd.com

2. FOCUS of COACHING ► Train internal coaches in the “Stakeholder- Centered” process ► Train experienced external coaches who will be used in the “Stakeholder-Centered” process ► Provide ongoing support during initial coaching assignments ► Measure improvement based on mini-survey

3. Key Principles ► Reduce “in spite of” behavior and build and refine “because of” behaviors ► Involve stakeholders ► Emphasize Feedforward ► Change our behavior and other’s perception in parallel

4. Unnoticeable Habits 1 Winning too much 2 Adding too much value 3 Making destructive comments 4 Starting with “No,” “But,” or “However 5 Let me explain why that won’t work 6 Failing to give proper recognition 7 Clinging to the past 8 Refusing to express regret 9 Not listening 10 Failing to express gratitude 11 An excessive need to be “me” 12 Make Excuses 13 Blame others

6. Most worked on leadership skill 1 Treat others with respect 2 Listen to different points of view with an open mind 3 Delegate more effectively 4 Stand up to individuals who undermine teamwork 5 Use the Situational Leadership Model consciously 6 Improve decisiveness (move fast, thoughtfully) 7 Address conflict constructively and timely 8 Collaborate with others (use dialogue and discussion consciously) 9 Develop and link team strategy to business strategy 10 Stand up for what I believe in 11 Hold others accountable 12 Challenge-up more appropriately 13 Focus on the critical few issues 14 Be more assertive 15 Take appropriate risks 16 Build cross functional relationships 17 Become a better coach to my team

7. Sample Mini-Survey

8. Intervoice Conference Board Presentation ► ► 1. Group mini report (13 managers) Group mini report (13 managers) ► ► 2. Intervoice Presentation@ CBIntervoice Presentation@ CB ► ► http://www.christophercoffey.com/ht ml/coaching.htm http://www.christophercoffey.com/ht ml/coaching.htm ► ► http://www.christophercoffey.com/ht ml/documents/GroupRPTnumericaldat aIV.pdf http://www.christophercoffey.com/ht ml/documents/GroupRPTnumericaldat aIV.pdf

9. Intervoice Leadership Coaching ► ► 13 Leaders participated (2 leadership skills) ► ► Each person had 6 stakeholders plus their manager complete mini surveys

10. INTERVOICE RESULTS www.christophercoffey.com/html/coaching.htm ► Key Metrics- Effectiveness:  Peers ► 52% +2 or 3 improved effectiveness ► 78% of peers felt engaged in the process ► 78% some or consistent follow up  Managers - 76% +2 or 3 improved effectiveness - 50% of managers felt engaged in process - 82% some or consistent follow up

11. http://www.christophercoffey.com/ht ml/coaching.htm ► ► Recently completed coaching engagements ► ► Mike mini and AAR Mike mini and AAR ► ► Barry mini and AAR Barry mini and AAR ► ► James mini and AAR James mini and AAR ► ► Tom mini and AAR Tom mini and AAR ► ► Joan mini and AAR Joan mini and AAR ► ► Tom Mini survey Tom Mini survey ► ► Steve mini survey Steve mini survey