1. SP’s management system Magnus Holmgren Quality Manager

2. About SP 2010 Owner SP GroupRISE Holding Net revenue (SEK million) 1016 Number of employees1050 Subsidiary companies6 Customers10 000

3. About SP 2009 Institution partnerships 100 EU-projects60 Ph.D. and Lic. Eng.259 Ph.D. students69 Adjunct professors24 Publications 915 Peer review273

4. SP group organisation – a wide tehnical range

5. Our Core Areas

6. Process of innovation 10 000 customers Wide technical range Experimental resources Strong research environments High scientific quality

7. Our strategy is to establish long-term relationships with our customers and create value for them expand to raise our profile, strengthen our ability to run major complex projects and to reinforce our international status establish strong research and innovation environments strengthen our international profile develop into a leading international institute in the field of environmental and energy technology offer specialised evaluation, measurement and certification services ensure the highest quality of our staff

8. SP’s management system Have had QMS for over 20 yeas Activities testing, calibration, inspection, certification, research, development, investigation, education, national metrology institute etc. Accreditation (conformity assessment) Technical service Notified body Research and innovation

9. SP’s QMS Computerised (4 th generation) Process oriented Main process Integrated (quality, environment, labour health, etc.) Support processes Intranet Documents, web pages, links Databases

16. Activities Customer satisfaction measurement Internal audits External audits (Swedac, certification bodies, customer, authorities) GRI report Management review Meetings

17. Future challenges Computerised systems –Electronic reports –Electronic signatures –Templates –Customer web page –Databases for inspection –New version of management system Including subsidiaries Support processes Web pages Measuring customer satisfaction and impact Growth