1. Solutions for Enterprise Wide Procurement (SEWP) Contract Holder Sales Training Version 12.29.15

2. Agenda I. Introductions II. SEWP Overview III.Web IV. Q&A V. Conclusion 2

3. Key Terms  SEWP: Solutions for Enterprise Wide Procurement  GWAC: Government-Wide Acquisition Contract  Contract Holder: a company that was awarded a SEWP Contract  Provider: An company with one or more in scope products and/or services on at least one SEWP Contract  Issuing Agency: The Government Agency that issued an order against a SEWP Contract  Ship-to-Agency: Agency that will receive the order 3

4. Agencies approved by OMB for IT Product/Service GWACs -GSA, NIH, & NASA -Other agencies may have targeted GWAC authority Based on Clinger-Cohen Act Pre-award activities/verifications already performed at basic contract level -e.g. business size and financial responsibility determinations, etc. Open to All Federal Agencies and their Authorized Support Contractors All Federal Agencies have utilized SEWP Government Wide Acquisition Support Government-Wide Acquisition Contracts (GWACs) 4

5. 147 PRIME CONTRACT HOLDERS INCLUDING 120 SMALL BUSINESSES 28 SDVOSB (Service-Disabled Veteran-Owned Small Businesses) 19 HUBZone (Historically Underutilized Business Zones) 11 EDWOSB (Economically-Disadvantaged Woman-Owned Small Businesses) SEWP by the Numbers SEWP V Current Figures… see “SEWP Snapshot” Thousands of Providers including Cisco, Apple, Dell, HP, IBM, NetApp, EMC, APC, VMware, Microsoft, Oracle, etc. Millions of Unique Products & Product Based Services SEWP V began on May 1 st, 2015 10 year contracts (5 year base contract with 5 year option) 5

6. SEWP V Figures to Date 15,200 orders placed $1.6B value of orders $110K avg. order All Small80% SDVOSB28% HUBZone12% EDWOSB6%  Small Business Usage 6

7. SEWP V Top Issuing Agencies AgencyTotal Amount# Orders Department of Defense$667M3350 Department of Veterans Affairs267M2200 Department of Justice178M1100 Department of the Treasury96M530 Department of Health and Human Services90M300 Department of the Interior89M3830 Department of State84M333 National Aeronautics and Space Administration52M530 Department of Commerce45M1660 Department of Agriculture37M280 7

8. What makes SEWP Hot? Speed: Products/Solutions are added, orders or processed and all inquires responded to within 1 day! Customer Service: Staff is always available to assist with any issue and walk through all process Low Fee and Prices: Product prices are consistently lower due to contract setup and internal competition Tracking and Communication: Tracking of all orders through delivery and provides feedback to contract holders and customer throughout process. Reporting: Customizable Agency CIO reports on what their Agency is ordering Online Tools: Easy to use tools available 24x7 8

9. SEWP V Groups NAICS Code 334111 Group A  Full and open Competition NAICS Code 541519 Group B(1)  Hub-Zone Set-Aside Group B(2)  Service-Disabled Veteran- Owned Small Business Set- Aside Group C  Small Business Set-Aside Group D  Full and Open Competition All business size designations are represented throughout SEWP V Scope is the same for all Groups RFQ’s can be submitted separately to Group A (which has a different NAICS code) or any combination of Groups B, C and D Alignment of groups ensures proper use of NAICS codes 9

10. What can be procured through SEWP?  Information Technology Computer Hardware, Tablets Storage Security  Software & Cloud Software Virtualization and Cloud Computing XaaS (e.g. SaaS=Storage as a Service)  Networking & Communications Network Appliances: Routers, Modems Telecommunication Devices and Monthly Service  Supporting Technology Scanners, Printers, Copiers, Shredders Associated Supplies and Accessories Sensors Health IT  AV/Conferencing A/V Equipment and Accessories TVs, Display Monitors, Projectors and Screens  Services Maintenance / Warranty Site Planning / Installation Destruction Services Product Based Training Product Based Engineering Services 10

11. SEWP from Start Finish Customer Identifies Requirements. Customer Issues RFQ/RFI/MRR via Quote request Tool. SEWP Office sends notification to contract holder that customer has issued Request. Contract Holder Reviews RFQ requirements and determines its ability to respond. Contract Holder adds products to contract Via Technology Refresh(TR) to meet requested requirements. SEWP Office Approves TR and send Approval Notification to Contract Holder. Contract Holder posts quote for the Requests. Customer is notified that contract Holder has provided quote. Customer makes best value determination based on quotes received. Customer submits award documentation to SEWP. SEWP process order assigns SEWP Tracking Number(STN) and sends to contract Holder. Contract Holder fulfills order. 11

12. Product Solution Availability Not a traditional searchable catalog Quote Request Tool available online Quotes are verified against contract catalog SEWP is ‘Catalog by Request’ not ‘Request by Catalog’ Items added to contract based on customer requests Contract Holder requests to add products are approved or denied daily On-line contract database of record Dynamic Catalog Market Research Tool (MRT) combines Search and Dynamic Updates to create an RFI Quote Request Tool (QRT) Contact Contract Holders Request for Information (RFI) Methods 12

13. SEWP Requests Request-For-Information(RFI): Can be general in nature (Is anyone able to provide quotes on supercomputers?) Response can include items not yet on SEWP contract but within scope and planned to be added to the SEWP contract(verification file not required) Default response time – 5 business days Request-For-Quote(RFQ): Specific requirements Response may only include items on contract at the time the quote is issued If not able to fully respond, then you are not to provide a response unless partial quoting has been permitted by the customer A verification file must be included in the response Market Research Request(MRR): Should be specific requirements Response may only include items on contract at the time the quote is issued If not able to fully respond, then you are not to provide a response unless partial quoting has been permitted by the customer A verification file must be included in the response 13

14. Technology Refresh (TR) sewpvtr@sewp.nasa.gov Add and Remove and update products on your contract Daily Allowance Keep TRs to a minimum preferably 1 a day – consolidate as much as possible 10 Provider TRs – 5,000 CLIN Maximum CLIN list from one Provider (i.e. Cisco, NetApp, Oracle, etc.) Provider part number MUST be the OEM part number without alteration CTOs / BTOs must have the OEM base part number Each CLIN must meet 3 requirements: In Scope Properly Priced Adequately Described 14

15. Pricing Contract discount structure Less than GSA Price Manual review Comparison to other contract prices Contract Price Purchases can be consolidated to maximize price discounts Internal competition results in line item discounts Product prices may be negotiated and/or questioned Quoted Price All products All fixed price services Fair and reasonable pricing set at contract level for: Level of effort Labor hours Labor price reasonableness determined by initiator 15

16. Variable Priced Line Items & Fee  All Line Items on SEWP have a Maximum Catalog Price, except: 3 Variable Priced CLINS CREDIT-Z: For Credits TRAVEL-Z: For Travel in support of in-scope services (must follow GSA Travel pricing and regulations) DELIVERY-Z: For Delivery and Shipping costs  Fee is now incorporated in the product price 16

17. Quoting All responses to requests from the SEWP Quote Request Tool shall be through CHOP quote tool Quotes may not under any circumstances be emailed directly to customer. All CLINs MUST be on contract to respond to RFQs and MRRs Verification File must be included with all quotes(.txt file) Sample: CLIN|Price|Quantity If verification file does not pass, quote does not pass The CLINs and prices in the verification file must exactly match the quote Accurate date should be visibly displayed on all quotes Valid Period Delivery Date NEW Feature – Contact Customer 17

18. Supply Chain Risk Management Levels of Provider designation: ManufacturerAuthorized Reseller - All provider itemsAuthorized Reseller - Subset of provider items Provider does not have an authorized reseller program Authorized Partner or DistributorAuthorized Reseller - One Item / One TimeUnidentified or unknown source 18

19. Order Process Continuous communication and tracking throughout entire process Send orders to: sewporders@sewp.nasa.gov 19

20. Post-Award Issues SEWP Program Office does not supply award informationQuote Request Tool includes an optional Award Notification function From FAR Part 16.505: A LL O RDERS Fair Opportunity issues may be referred to an Ombudsman O RDER LESS THAN $5 M ILLION Post-award debriefs and award notification are at the Issuing Agency’s discretion O RDERS OF $5 M ILLION OR MORE Post-award debriefs shall be provided Contracting Officer shall notify unsuccessful bidders P ROTESTS Orders under $10 M only protestable for out of scope requirements or ordering outside the contract period of performance Orders over $10 M may be protested (FAR 33.104) 20

21. Communication Interactions with NASA SEWP Program Office: Your Company’s Program Manager is the central Point of Contact for all things SEWP All communication with the NASA SEWP Program Office must include and be cleared by your Program Manager Interactions with Government Customers Communications must be professional and business-like If the customer needs assistance provide them the SEWP help email and phone number: help@sewp.nasa.gov / 301-286-1478help@sewp.nasa.gov Performance including Communications is taken seriously and tracked and reported on by NASA SEWP 21

22. Program Performance Track day-to-day performance of Contract Holders Not Past Performance(CPARS) Ratings done on a rolling three(3) month review Strike: A minor violation of the SEWP policies and procedures. –Different for each category Downgrade: Results from cumulative strikes, or an egregious violation that results in an immediate drop in color 22

23. Program Performance Categories Customer Satisfaction: Responsiveness to customers and quality of products and services provided Information Distribution: Accuracy of information provided by contract holder to customers regarding SEWP Contract Adherence: Adhering to all SEWP contractual and program policies and procedures Reports: Accuracy and timeliness of reports submitted to SEWP office Delivery: Meeting agreed upon delivery dates and timeliness of requesting to extend dates 23

24. What NOT To Do Provide quote for RFQ issued through the tool outside the tool Overpromise and Under deliver Provide false or misleading information to customer If the customer brings an opportunity to SEWP do not direct to other contracts unless not in Scope Badger customers 24

25. Resources Your Program Manager Contract Holder User Manual (CHUM)- SEWPs Day- to-Day process and guidelines to follow Frequently Asked Questions http://www.sewp.nasa.gov 25

26. CHRM Role and Functions Contract Holder Help Desk Contract Holder Training Program Sales Quarterly Program Manager(PM) Meetings Industry Forums Provider (Manufacturer) Training Contract Holder User Manual E-mailchhelp@sewp.nasa.gov Phone301-286-4555 26

27. Keys to Success Government customer is your primary focus Do not over-promise or under-perform Keep your Program Manager informed of issues SEWP Processes are in place for a reason Performance tied to following those processes Respond to Request for Quotes and Information (RFQ/RFI) 27

28. SEWP Customer Service Contacts Webwww.sewp.nasa.gov 24x7x365 E-mail Help@sewp.nasa.gov Get responses within 1 business day Helpline 301-286-1478 Mon–Fri, 7:30 AM–6:00 PM ET Fax301-286-0317 Fax orders E-mail Orderssewporders@sewp.nasa.gov E-mail orders Mail10210 Greenbelt Road, Suite 200, Greenbelt, MD 20771 Find Us NASA SEWP Follow SEWP @NASASEWP Group: NASA SEWP GWAC 28

29. SEWP Website Overview I.Contract Information II.Contract Holder Information I.CH Individual Page II.Program Manager Page III.Program Performance III.Customer Tool Demo I.Provider Tool II.MRT III.QRT to create an RFQ / MRR / RFI “Easy as Duck Soup” 29

30. Additional SEWP Information (Backup Slides) 30

31. Delivery Orders with Options [DOWOs] If an Agency has a requirement to purchase a set of known in-scope products and services but is uncertain of the timing of those purchases, a Request for Quote (RFQ) can be submitted using Fair Opportunity guidelines to one or more SEWP Contract Groups The Agency may award one or more Delivery Orders based on the quotes received. The initial base Delivery Order would establish the products/product solutions and pricing for those items. The maximum time for the existence of this order and any instructions for exercising options / placing option calls against the original quote and initial Delivery Order should be noted in the initial order The base and option years cannot exceed 5 years in duration 31

32. Delivery Orders with Options [cont.] Agency officials may then follow the procedures as stated in the base Delivery Order to place orders against the initial quote. This is per the FAR Part 16 exception to Fair Opportunity for logical follow-ons to a Delivery Order, which was itself awarded based on Fair Opportunity Any substantive change to the initial quote and subsequent base Delivery Order, such as increasing the scope of items quoted, would require a renewed Quoting and ordering cycle including issuing a new RFQ following Fair Opportunity procedures The actual usage and set-up of the base Delivery Order is the Contracting Officer’s responsibility. Typically, the base order is set up with and initial Delivery Order listing the product/solutions and prices included in the awarded quote. Subsequent Delivery Orders are issued options either as modifications or calls against the base order 32

33.  Computer Hardware Tablets, Laptops, Embedded Systems Desktops, Servers, Supercomputers Peripherals and Accessories: Monitors, Keyboards, Cables, etc. Computer Carts, Racks and Enclosures Computer Cards / Boards  Networking and Communications Network Appliances Network Connectivity: Routers, Modems, etc. Telecommunication Devices Wireless Networking Cables and Accessories  Security Hardware Control and Authentication Devices Forensic Systems Computer Anti-Theft Hardware Security Appliances Surveillance Systems Sensors  Supporting Hardware Scanners, Barcodes, RFID Devices Cooling Systems Digital Devices; e.g. Calculators GPS Remote Management Printers, Copiers, Fax Machines, Shredders Associated Supplies  Specialized Hardware Notification Systems associated with Computer Facility Asset Management Systems Computer Room Monitoring Health IT  Storage Hardware Backup and Recovery DVD, CD, Tape and Digital Systems and Supplies Disk Systems Network Based Storage Storage Accessories  AV/Conferencing AV Equipment and Accessories Cameras, Display Monitors, Consoles, etc. Accessories including privacy screens and camera accessories Video and Tele-conferencing Speakers, Microphones, Theater and Music Systems, Lighting TV, Projectors and Screens Visualization Systems  Electrical Note: Must be related to an IT / AV system Power Conditioning Uninterrupted Power Supply, Batteries, etc. Cables, Components, etc.  Software and Virtualization Commercial software packages of any variety Software As A Service Cloud Computing Virtual Storage  Services Fully In Scope Maintenance / Warranty / Help desk support Installation of in-scope Products Site Planning; e.g. determining required products Product Based Training Product Based Engineering Services  Services Limited In Scope Submit SOW for scope review for these services: Software development On-site operational labor Consulting (unless part of in scope services) Staff Augmentation  If uncertain: Stop Send SOW (Statement of Work), BOM (Bill of Materials), and/or Requirements Statement to help@sewp.nasa.govhelp@sewp.nasa.gov SEWP will review and get back with any scope issues What else can be procured through SEWP V? 33

34. Scope: What You Cannot Buy Mobile Data Collection Devices Wheels, Engines Non-IT Health Devices Fire Suppression Systems / Maintenance Military Technology (if outside the scope listed previously) Office Furniture 34

35. Group A: OEM / Full & Open Abba Technologies Abba Technologies ACE Computers ACE Computers Alliance Technology Group Alliance Technology Group Better Direct Better Direct Carahsoft Technology Corporation Carahsoft Technology Corporation CDW Government (CDWG) CDW Government (CDWG) Counter Trade Products (CTP) Counter Trade Products (CTP) Dell Federal Systems Dell Federal Systems Direct Systems Support (DSS) Direct Systems Support (DSS) DLT Solutions DLT Solutions DRS Technologies DRS Technologies Dynamic Systems Dynamic Systems Emergent Emergent En Pointe Gov En Pointe Gov Force 3 Force 3 General Dynamics One Source General Dynamics One Source Global Technology Resources (GTRI) Global Technology Resources (GTRI) Hewlett Packard (HP) Hewlett Packard (HP) IBM Corporation IBM Corporation IMMIX Group IMMIX Group Intelligent Decisions (ID) Intelligent Decisions (ID) JUNOVenture JUNOVenture KOI Computer KOI Computer Merlin International Merlin International NCS Technologies NCS Technologies PCMG PCMG PetroSys Solutions (PSI) PetroSys Solutions (PSI) SEWP Solutions SEWP Solutions SHI International Corporation SHI International Corporation Silicon Graphics Federal (SGI) Silicon Graphics Federal (SGI) Sterling Computers Corporation Sterling Computers Corporation Transource Services Corporation Transource Services Corporation Unicom Government Unicom Government Unisys Corporation Unisys Corporation World Wide Technology (WWT) World Wide Technology (WWT) Zones, Inc. Zones, Inc. 35

36. Group B(1): HubZone 4 Star Technologies 4 Star Technologies Akira Technologies Akira Technologies Anacapa Micro Products Anacapa Micro Products BAHFed Corporation BAHFed Corporation Better Direct Better Direct Blue Tech Blue Tech FedBiz IT Solutions FedBiz IT Solutions GovSmart GovSmart MVS MVS OGIS Communications Group OGIS Communications Group Panamerica Computers Panamerica Computers Premier Technical Services Corporation Premier Technical Services Corporation WestWind Computer Products WestWind Computer Products WildFlower International WildFlower International 36

37. Group B(2): SDVOSB AATD, LLC AATD, LLC Alpha Six Corporation Alpha Six Corporation Alvarez & Associates Alvarez & Associates Cutting Edge Technologies & Solutions (CETECHS) Cutting Edge Technologies & Solutions (CETECHS) Cynergy Professional Systems Cynergy Professional Systems Epoch Concepts Epoch Concepts FedStore Corporation FedStore Corporation Four Points Technology Four Points Technology Gov Acquisition (GovAcq) Gov Acquisition (GovAcq) i3 Federal i3 Federal ISSTSPi ISSTSPi Kpaul Properties Kpaul Properties Minburn Technology Group Minburn Technology Group MNQ Business Solutions MNQ Business Solutions NAMTEK Corporation NAMTEK Corporation Phoenix Data Security Phoenix Data Security RedHawk IT Solutions RedHawk IT Solutions Regan Technologies Corporation Regan Technologies Corporation Techanax Techanax ThreeWire Systems ThreeWire Systems Thundercat Thundercat V3Gate V3Gate Veteran Information Technologies (VIT) Veteran Information Technologies (VIT) Video & Telecommunications (VTI) Video & Telecommunications (VTI) Vigilant Technologies Vigilant Technologies 37

38. Group C: Small Businesses A&T Marketing A&T Marketing Abba Technologies Abba Technologies ABM Federal Sales ABM Federal Sales Accelera Solutions Accelera Solutions ACE Technology Partners ACE Technology Partners Advanced Computer Concepts Advanced Computer Concepts Affigent Affigent Akira Technologies Akira Technologies Alliance Technology Group Alliance Technology Group Alpha Six Corporation Alpha Six Corporation Alvarez & Associates Alvarez & Associates American Wordata (AWData) American Wordata (AWData) Anacapa Micro Products Anacapa Micro Products AS Global Corporation AS Global Corporation Better Direct Better Direct Blue Tech Blue Tech Capital Supply Capital Supply Carolina Advanced Digital (CAD) Carolina Advanced Digital (CAD) Cartridge Technologies (CTI) Cartridge Technologies (CTI) Chandler Automated Systems Chandler Automated Systems Coast to Coast Computer Products Coast to Coast Computer Products Computer Marketing Associates (CMA) Computer Marketing Associates (CMA) Convergence Technology Consulting (CTC) Convergence Technology Consulting (CTC) Copper River Information Technology Copper River Information Technology CounterTrade Products (CTP) CounterTrade Products (CTP) CSP Enterprises CSP Enterprises Cynergy Professional Systems Cynergy Professional Systems DASNet Corporation DASNet Corporation DiSys Solutions DiSys Solutions Dynamic Computer Corporation Dynamic Computer Corporation Dynamic Systems Dynamic Systems En Pointe Gov En Pointe Gov Enterprise Technology Solutions (ETSI) Enterprise Technology Solutions (ETSI) Fastech Fastech FCN FCN Federal Tech Solutions (FTSI) Federal Tech Solutions (FTSI) FedStore Corporation FedStore Corporation Four Points Technology Four Points Technology Four Four GC Micro GC Micro GMC Tek GMC Tek Government Acquisitions (GAI) Government Acquisitions (GAI) GovPlace GovPlace HMS Technologies HMS Technologies Integration Technologies Group (ITG) Integration Technologies Group (ITG) Knowledge Information Solutions (KIS) Knowledge Information Solutions (KIS) Lyme Computer Solutions (LCS) Lyme Computer Solutions (LCS) M&A Technology M&A Technology M2 Technology M2 Technology MA Federal MA Federal Marshall Communications Corporation Marshall Communications Corporation MCP Computer Products MCP Computer Products Mercom Mercom NCS Technologies NCS Technologies New Tech Solutions (NTS) New Tech Solutions (NTS) Norseman Defense Technologies Norseman Defense Technologies Optivor Technologies Optivor Technologies Petrosys Solutions (PSI) Petrosys Solutions (PSI) Phoenix Data Security Phoenix Data Security RedHawk IT Solutions RedHawk IT Solutions Red River Computer Co. Red River Computer Co. Seeds of Genius Seeds of Genius Spectrum Systems Spectrum Systems Sterling Computers Corporation Sterling Computers Corporation Storsoft Technology Corporation Storsoft Technology Corporation Strategic Communications Strategic Communications Swish Data Corporation Swish Data Corporation Sword and Shield Enterprise Security (SSES) Sword and Shield Enterprise Security (SSES) Sysorex Government Services Sysorex Government Services Technology Solutions Provider (TSPi) Technology Solutions Provider (TSPi) Thundercat Thundercat Transource Services Corporation Transource Services Corporation Tribalco Tribalco Unistar-Sparco Computers Unistar-Sparco Computers VAE VAE Victory Global Solutions Victory Global Solutions Video & Telecommunications (VTI) Video & Telecommunications (VTI) Walker and Associates Walker and Associates Wildflower International Wildflower International Yorktel Yorktel 38

39. Group D: VARs / Full & Open Accessagility Accessagility Advanced Computer Concepts (ACC) Advanced Computer Concepts (ACC) Affigent Affigent All Points Logistics All Points Logistics AT&T Government Solutions AT&T Government Solutions Blue Tech Blue Tech Carahsoft Technology Corporation Carahsoft Technology Corporation CDW Government (CDWG) CDW Government (CDWG) Connected Workplace Solutions (CWPS) Connected Workplace Solutions (CWPS) Copper River Information Copper River Information Technology Technology CounterTrade Products (CTP) CounterTrade Products (CTP) D&S Consultants (DSCI) D&S Consultants (DSCI) DiSYS Solutions (DSI) DiSYS Solutions (DSI) DLT Solutions DLT Solutions DRS Technologies DRS Technologies Emergent Emergent En Pointe Gov. En Pointe Gov. Force 3 Force 3 General Dynamics One Source (GD) General Dynamics One Source (GD) Global Technology Resources (GTRI) Global Technology Resources (GTRI) GovConnection GovConnection GovPlace GovPlace Hyperion Hyperion IMMIX Group IMMIX Group Insight Public Sector Insight Public Sector Intelligent Decisions (ID) Intelligent Decisions (ID) Iron Bow Technologies Iron Bow Technologies JUNOVenture JUNOVenture MicroTechnologies MicroTechnologies Namtek Corporation Namtek Corporation Northern Technologies Group (NTG) Northern Technologies Group (NTG) PCMG PCMG Presidio Networked Solutions Presidio Networked Solutions Red River Computer Co. Red River Computer Co. SHI International Corporation SHI International Corporation SMS Data Products Group (SMS) SMS Data Products Group (SMS) Softchoice Softchoice Sterling Computers Corporation Sterling Computers Corporation Strategic Communications Strategic Communications Technica Corporation Technica Corporation Technology Integration Group (TIG) Technology Integration Group (TIG) Tribalco Tribalco Unicom Government (UGI) Unicom Government (UGI) Unisys Corporation Unisys Corporation Vology Vology VT Milcom VT Milcom Walker and Associates Walker and Associates World Wide Technology (WWT) World Wide Technology (WWT) 39