1. Quotation about Anger and Violence

2. “Violence kills so many Americans and sends so many others into the healthcare system that we must consider it a public health problem. Reducing the incidence of violence is a major priority for our nation….

3. We must pay attention to the forces that fuel violence so that we can keep it from happening, rather than simply taking care of the consequences of violent acts.” Peter Edelman and David Satcher “Violence Prevention As a Public Health Priority”

4. Styles of Resolving Conflict Competing (pursuing own goals; seeing conflict as a contest where one person wins and one loses) Avoiding (not addressing the conflict; neglecting own needs and needs of others; no one wins) Accommodating (giving in to the wishes of the other person; lose- win)

5. Styles of Resolving Conflict (continued) Compromising (satisfying some of the needs of each) Cooperating (satisfying as many needs of each other as they can) Collaborating (a win-win way of dealing with conflicts; fully satisfying own concerns as well as concerns of others)